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Director Practice Operations

Company: Multicare - Yakima Memorial Hospital
Location: Yakima
Posted on: March 18, 2023

Job Description:

All staff members at Multicare Yakima Memorial must be in compliance with our Vaccination Policy, which includes the COVID-19 (SARS-CoV-2) vaccine, by their first day of employment.


The Director of Practice Operations has the primary responsibility for delivering business value through the development, planning, and implementation of strategic initiatives for Clinic business, including all new lines of business and other matters which are related to the organizations strategic plan. In partnership with the Senior Leadership Team (SLT) and other leaders, is responsible for ensuring the long-term position of MYMH Clinics and services in our communities.

Additionally, provides leadership to assigned clinics as well as for the management of the center's healthcare delivery systems, program planning, daily operations, implementation of policy, staff supervision, fiscal management, and ongoing evaluations at designated facilities. Collaborates across the Multicare Yakima Memorial health system and the community to ensure best practices are implemented.


Business Development

Collaborates with MYMH leaders across the organization to ensure effective business operations and communication. Spreads insight across the genba as it relates to financial and operational functions.
Completes required MYMH training
Plans and develops strategies that drive and align system level initiatives.
Works with MYMH leaders and individual departments on their contribution and alignment with strategic and/or business development plans on a regular basis, maintaining accountability for achieving set plans.
Leads and facilitates new business opportunities, regularly updates alignment of key business operations with the strategic plan, and prepares for strategic and operational reviews.
Anticipates and delivers reliable, highly actionable SLT reporting using dashboards, metrics, and other indicators, as appropriate.
Works with MYMH and MYMH leaders to create to drive growth, coordinates new program implementations, develops strategic objectives, and reviews business development opportunities by utilizing a data driven approach that will support the growth needs per each market and consumer's needs compared with demographic reviews, changes in the healthcare environment, and community trends.
Facilitates business cases for new acquisitions, affiliations, and partnerships in conjunction with SLT leadership.

Practice Operations

1. Partners with Providers and assists Provider leadership staff in developing and implementing the strategic long and short-term goals of individual clinics.

2. Forecasts and prepares annual budget and financial statements. Ensures achievement of annual budget goals by ongoing review of resource allocations, operational plans, and policies.

Ensures clinic compliance with state and federal regulations and industry requirements.

Ensures operational concerns are resolved and maintains open lines of communication with staff to ensure high productivity.

Ensures that clinic operations are being overseen and conducted in accordance with the policies and procedures established by the organization. Enforces organizational policies and procedures. Coordinates and integrates policies and procedures that guide and support the provision of services.

Conducts staffing in such a manner to meet patient demand for all internal and external contractual agreements.

Develops and implements the necessary organizational performance measures and monitors operational functions.

Works in conjunction with Human Resources on interviewing, training, onboarding, transfers, promotions and employee relation concerns.

Coaches direct report leadership to have intentional developmental and/or performance discussions with their team. Demonstrates ability to give and receive feedback in a professional and constructive manner.

Owns their own mistakes/problems and demonstrates leadership in stepping up to lead through it and to a solution.


Education: Bachelor's degree in Business, Finance or Healthcare Administration required.

Experience: Minimum five years of directly related experience required. Minimum of five years of leadership experience required.

Licenses/Certificates/Registration: Valid driver's license and proof of automobile insurance required.


Multicare Yakima Memorial (MYMH) is primarily a 256-bed acute-care, not-for-profit community hospital that has served Central Washington's Yakima Valley for 70 years. MYMH extends beyond the existence of a community hospital, including a multispecialty team of more than 200 physicians and 20+ primary care and specialty care locations. Specialty care services include cardiac care, a continuum of cancer care, hospice care, and advanced services for children with special health care needs.

As the region's leading health care provider and Yakima's largest employer, we believe that by improving health, we can transform Yakima! Our vision at MYMH is creating healthy communities one person at a time. With such an important vision, our diverse workforce bands together to demonstrate our values of Respect, Accountability, Teamwork, Stewardship, and Innovation for everyone who walks through our doors, patients and coworkers alike.

We believe that the way we treat our patients, and our fellow employees is a vital part of the job we do every day. Together, we can create loyal, enduring partnerships with our patients, our community, and one another; while staying focused on improving the quality of life for our patients and the overall quality of the organization. At Yakima Valley Memorial, we listen to staff ideas and empower them to innovate and create changes.

At MYMH, we are committed to establishing a diverse and encouraging workplace that supports all employees, appreciating their unique backgrounds and experiences. We believe our culture enables us to meet our mission and values while serving patients, current employees, and any prospective employees in the Yakima Valley. We hope you join us in our passion for delivering remarkable patient care and on what's most important to us - making you better so our patients get better.


At MYMH, we know the best care is provided by employees who are well-supported. We recognize that our staff is our most valuable resource! We are proud to offer all employees an excellent Total Rewards Package that is well-rounded in the elements that matter to you and your family. Our goal is to attract, retain, and motivate high-quality staff members to continue contributing to patient care locally in the Yakima Valley. These offerings include:


We offer comprehensive medical, dental and vision plans to meet the needs of you and your family. Benefits include:

Offerings of two (2) medical plans covering a range of providers and services within the Yakima Valley and beyond
Saving and spending accounts to set money aside tax-free for health care and dependent care expenses, including a Health Savings Plan (HSA) that ranks above all Health Care 500+ and Fortune Best Benchmarks with a generous employer contribution
Access to virtual care
Variety of wellbeing programs, resources and initiatives


Retirement Plans: We offer pre-tax and Roth voluntary 401k programs for employees to contribute into. In addition to your contributions, after one year of employment we offer a generous double match which consists of the following:

We will match on your 401k deferrals, assuming a minimum contribution.
We will contribute a flat percentage of your eligible income into your 401k account. All contributions are 100% employee vested immediately.

A competitive compensation program: A market-driven compensation program that rewards employees for their experience -- with potential opportunities for degree and certification pay, recognizing employees for their skills and initiative to grow. Opportunities are offered for performance-based bonuses to reward the dedication and innovation of our staff and leaders.
Additional perks that inspire our employees to thrive, grow, and be well, including:

A generous Employee Assistance Program
On-Site Employee Health Clinic
Fitness and wellness Partnerships
A Tuition reimbursement program
On-Site Childcare

At MYMH, we:

Improve the patient experience of care, the health of our community, and the work life of our team members, all while reducing the cost of health care
Provide culturally compassionate healthcare to all patients
Drive toward better healthcare outcomes and experiences
Aim to be proactive and agile as the healthcare industry changes

Our core purpose is to inspire people to thrive! Please join us as we create a healthy Yakima, one person at a time.

"Multicare Yakima Memorial provides reasonable accommodations to assist qualified individuals in order to perform the essential duties/requirements their job requires. The description is intended to provide only basic guidelines for meeting job requirements and serves as merely a summary rather than a complete listing of duties. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve. This job description does not constitute a contract as employment is at will."PI208280359

Keywords: Multicare - Yakima Memorial Hospital, Yakima , Director Practice Operations, Accounting, Auditing , Yakima, Washington

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