Front Office Supervisor - $5,000 Bonus
Company: Yakima Valley Farm Workers Clinic
Location: Cowiche
Posted on: April 22, 2024
Job Description:
Join our team as a Front Office Supervisor at the 11th Avenue
Medical Center in Yakima, WA, and be part of a healthcare
organization that believes in making a difference beyond medical
care! At Yakima Valley Farm Workers Clinic, we believe you are more
than an employee, and we are more than a job! We value inclusivity,
and we are a community committed to the well-being of our
members.
We've transformed into a leading community health center. With 40+
clinics across Washington and Oregon, we offer a wide range of
services such as medical, dental, pharmacy, orthodontia,
nutritional counseling, autism screening, and behavioral health.
Our holistic model also extends assistance to shelter, energy,
weatherization, HIV and AIDS counseling, home visits, and mobile
medical/dental clinics.
Explore our short clips, " WE are Yakima - WE are Family " and "
YVFWC - And then we grew , " for a glimpse into our dedication to
our communities, health, and families.
What we Offer:
- Sign-on bonus of $5,000 in first paycheck and $2,000 at 12
months of employment.
- $25.64 - $31.41/hour DOE, with the ability to go higher for
highly experienced candidates.
- 100% employer-paid health insurance for employees including
Medical, Dental, Vision, Rx, 24/7 telemedicine; profit sharing,
403(b) retirement plan, generous paid time off, paid holidays, and
more.
Essential Functions/Responsibilities/Duties
- Plans and manages the daily functions of the clinic front
office.
- Formulates and implements policies, procedures, and processes
that meet the standards and requirements of the organization and
various regulatory agencies.
- Manages provider schedules to ensure correct appointment type
is assigned, schedule is full, and daily targets are met. Verifies
and adjusts schedule when providers are not available.
- Maintains and books appointments for the Credit Manager and
Behavioral Health Consultant.
- Monitors the patient record filing system and ensures accurate
and complete data is collected for all patients. Provides feedback
and instruction to staff to ensure accuracy of patient files.
- Develops and coordinates quality assurance activities for the
front office. Coordinates patient file audits/reviews to comply
with standards from The Joint Commission (TJC), Federal, State, and
local regulations. Performs various audits to include Cash Box
reconciliations and MyChart Proxy.
- Reviews and monitors various reports from the Epic system
including sliding fee eligibility and utilization, registry follow
up, and patient wellness follow up.
- Monitors daily work queues for clinic staff to ensure
productivity, identify issues and allocates workload.
- Manages AIDET patient communication surveys, compiles and
communicates results, and makes any process or procedure changes
necessary to improve results. Also manages TSF and Arcadia Tracking
on a daily basis.
- Manages the processing of all Release of Information requests.
Coordinates with Risk Management regarding the healthcare
information to be provided prior to the release.
- Coaches, mentors and trains direct report staff. Assesses
competencies of staff, provides continuous performance management
and conducts employee performance evaluations. Addresses
performance and/or behavior issues, clarifying expectations and
providing feedback.
- Participates in the recruitment and selection of staff.
Provides orientation to outline job requirements and expectations,
policies and procedures, and proper use of tools and
equipment.
- Creates and maintains an inclusive work environment that
supports diverse ideas, backgrounds and styles. Supports diversity
through the selection, management, and retention of diverse
employees. Creates, drives and maintains an employee engagement
culture.
Qualifications
- Education & Experience Required:
- High School Diploma or GED and at least 5 years of work
experience in a healthcare setting, or
- Associate s Degree and at least 3 years of work experience in a
healthcare setting, or
- Bachelor's Degree and at least 1 year of work experience in a
healthcare setting.
- One year s supervisory experience managing employees and
administering policies is preferred.
- Knowledge/Skills/Abilities: Bilingual (English/Spanish)
preferred. Must demonstrate the ability to communicate at level 10
on the language proficiency scale to receive bilingual differential
pay. Basic proficiency with a variety of computer programs
including Word, Excel, and EPIC preferred. Effective verbal,
written, and listening communication skills. Ability to work
independently with minimal supervision. Ability to effectively
manage employees and administer clinic policies. Ability to
prioritize work and handle a variety of tasks simultaneously, with
frequent interruptions. Ability to work effectively in a fast-paced
primary care environment. Knowledge of medical terminology is
required. Knowledge of Patient Benefits Coordination preferred.
Our mission celebrates diversity. We are committed to
equal-opportunity employment.
Contact us at ...@yvfwc.org for more information about this
opportunity! Associated topics: district manager, editor in chief,
executive producer, fire chief, manager, police chief, sergeant,
shift lead, shift supervisor, team lead
Keywords: Yakima Valley Farm Workers Clinic, Yakima , Front Office Supervisor - $5,000 Bonus, Administration, Clerical , Cowiche, Washington
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