Customer Service Rep
Company: Pat Armstrong Ford
Location: East Wenatchee
Posted on: February 16, 2026
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Job Description:
Job Description Job Description At Pat Armstrong Ford, we take
pride in delivering exceptional service experiences to our
customers. Our Service BDC team plays a crucial role in connecting
with guests, managing inquiries, and ensuring a seamless transition
from appointment scheduling to service visits. Role
Responsibilities: • Inbound and Outbound Communication: Handle
incoming calls, emails, and online inquiries promptly and
professionally. Assist customers with service-related questions,
schedule appointments, and provide follow-up. • Appointment
Scheduling: Efficiently manage service appointments, ensuring
optimal utilization of our service bays. • Customer Relationship
Management (CRM): Utilize our CRM system to track service requests,
monitor progress, and provide timely updates to clients. • Service
Reminders: Proactively reach out to customers for routine
maintenance reminders, recalls, and service campaigns. •
Collaboration: Work closely with our service advisors, technicians,
and parts department to ensure smooth service operations.
Qualifications: • Customer-Centric: You excel in providing
outstanding customer service and building strong relationships. •
Communication Skills: Excellent verbal and written communication
skills are essential. • Tech-Savvy: Comfortable using CRM systems,
email, and other digital tools. • Organized: Ability to manage
multiple tasks and prioritize effectively. • Team Player:
Collaborates well with colleagues across departments. Requirements:
• High school diploma or equivalent • Previous experience in
customer service or call center (preferred) • Valid driver’s
license Why Join Our Team? • Opportunities for growth and
advancement within our dealership • Positive and supportive work
environment • 401k, medical, dental and PTO If you’re ready to
contribute to our team’s success and provide top-notch service to
our valued customers, apply today!
Keywords: Pat Armstrong Ford, Yakima , Customer Service Rep, Customer Service & Call Center , East Wenatchee, Washington
