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ECOM Support Engineer

Company: Yakima Chief Hops
Location: Yakima
Posted on: April 9, 2019

Job Description:

Location: Yakima, Washington, 98902, United StatesPosted: 02/15/2019Position Title: ECOM Support EngineerCompany Name: Yakima Chief HopsSector: Information TechnologyJob Type: Full-TimeYakima Chief Hops (YCH) prides itself on being 100% hop-grower-owned and the largest supplier of American hops in the world. Our mission is to connect our family farms with the world's finest brewers, providing the highest quality hop products and uncompromising customer service for the ultimate benefit of our customers, employees and growers.

Role Title: ECOM Support Engineer

Department: Information Technology

Classification: Exempt/Salary

Reports to: Lead Software Engineer

Job Summary:

The ECOM Support Engineer is responsible for software test planning and execution, technical and end-user documentation, administration, monitoring and support for applications, API's and enterprise system integrations with an emphasis on e-commerce. Working closely with developers and other teams

throughout the organization, the ECOM Support Engineer serves as a highly technical resource to support the continuous improvement of the company's e-commerce ecosystem via strategic implementation, testing, documentation and support.

Job Duties:

  • Provide advanced technical support for e-commerce platform to developers, admins and users.
  • Create and maintain technical, standards, policy and procedure documentation for e-commerce.
  • Help administer, monitor and maintain dev, staging and production e-commerce environments.
  • Coordinate with others to estimate, prioritize and plan e-commerce software release QA and documentation efforts, identify and confirm business, system and security requirements met.
  • Learn, test, document and provide advanced support for all applications, systems, integrations, API's and production and staging environments tied to e-commerce.
  • Assist with software QA planning, testing, documentation and automation.
  • Create mock data, scripts and stored procedures for test databases in collaboration with other developers, testers and database administrators.
  • Evaluate and provide reports on strengths, weaknesses and risks related to e-commerce.
  • Support developers in delivering high-quality, secure digital experiences without sacrificing stability, performance, responsiveness, maintainability and scalability.
  • Support Disaster Recovery & Business Continuity efforts related to e-commerce.
  • Ensure compliance with privacy policies, security audits and certifications related.
  • Maintain and continually update working knowledge of all relevant technologies, languages, tools and platforms.
  • Remain vigilant in the pursuit and presentation of process improvement and efficiency.
  • Maintain a sanitary and safe work environment and follow safety requirements.
  • Adhere to all company policies.
  • Follow all SOPs in each area.
  • Perform all other duties as assigned by Manager and/or designee. Qualifications:
  • Demonstrate a powerful sense of customer service, teamwork, work ethic and positivity.
  • Collaborative spirit and ability to unite stakeholders to clearly define and assess the technical feasibility of change and feature requests for the e-commerce platform.
  • Ability and proclivity towards managing and completing technical projects autonomously: research, plan, estimate and report.
  • Familiar with modern VCS such as Git to collaborate on shared codebases, tasks and timelines.
  • Strong written communication skills with aptitude towards technical visualizations, features and workflow documentation, including SOPs, developer and end user documentation.
  • Capture and create visualizations to support documentation such as UIs, diagrams and flowcharts.
  • Able to identify, evaluate, reproduce, prioritize, document and track all issues discovered in testing, monitoring and logs, and perform thorough regression testing as issues are resolved.
  • Experience with IIS, Apache or NGINX web servers and virtual web hosting.
  • Proficient in MySQL, relational database schemas and building complex queries.
  • Proficient in JavaScript and PHP, OOP & MVC. Advanced Qualifications:
  • Experience with an enterprise e-commerce platform such as Magento or Shopify.
  • Experience with modern IDEs, tooling and the command line including test automation, package management, obfuscation, minification, bundling and linting.
  • Experience virtualizing pre-configured dev/QA environments using Docker, Vagrant or VMware.
  • Experience with a client-side JS framework such as Vue, Angular or React, and working with SPA.
  • Experience with a Server-side PHP framework such as Laravel, Symfony or Cake.
  • Experience creating web API's, securing and consuming them.
  • Experience patching, maintaining and monitoring staging and production infrastructure, environments and applications for uptime, performance, security and runtime exceptions or other issues. Educational Requirements: Bachelor's degree from a four-year college or university in Computer Science or related field, 1 - 3 years of enterprise software development, QA, documentation and support experience preferred.PI107930306

Keywords: Yakima Chief Hops, Yakima , ECOM Support Engineer, Engineering , Yakima, Washington

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