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Desktop Support Engineer

Company: Ascent
Location: Yakima
Posted on: October 6, 2019

Job Description:

Our client has an exciting fulltime opening for a Desktop Support Engineer to join their team in Union Gap, WA. If you?re interested, please send an updated resume!?Title: Desktop Support EngineerLocation: Union Gap, WA Type: Full-timeA Desktop Support Engineer that possesses a strong customer service orientation, sound technical skills, integrity and a passion for excellence.The right candidate will be extremely detail-oriented, able to multi-task in a demanding environment, and possesses exceptional communication and organizational skills. The right candidate will have a "do whatever it takes? attitude and possess great pride in their work.

  • Provide hardware and software support; including client life-cycle management and all standard management for the site.
  • Provide requested assistance by end-users from the following channels: assigned tickets, user walk-up and calls, or assigned by the service manager.
  • Responsible for installation, configuration and on-going maintenance and usability of desktop / laptop computers, printers, handheld / mobile devices, peripheral equipment and software within established standards and guidelines.
  • Setup new clients and re-imaging their requests of standard laptops and desktops ? Dell
  • Troubleshoot issues with desktops and notebooks including: connectivity, blue screens, viruses and printing for both on- and off-site users; coordinate and schedule with Dell Engineers for on-site break-fix.
  • Ability to provide troubleshooting assistance for IT-supported PC issues and local support; DHCP / DNS, Active Directory, wireless / wireless hotspots, printers, viruses, remote access (VPN) and Windows Domain account issues.
  • Support experience with Google Enterprise Applications, BOX, Video, WebEx and Audio (PDI) Conference.
  • Remote and desk-side installation of various software packages, engineering tools, and patches utilizing Altiris.
  • Activate network ports and work with the networking team to troubleshoot port-related issues.
  • Manage all open requests in Service Now in a prompt and timely fashion; document all end-user interactions.Qualifications
    • Minimum two (2) years' experience in a corporate Helpdesk and/or Desktop Support environment.
    • Thorough understanding of Windows 7 / 10 Operating Systems
    • Excellent customer service skills to work effectively with clients
    • Ability to work well with other people in a team-oriented environment
    • Must be professional, self-motivated, resourceful, flexible and work with minimal supervision
    • Must understand and communicate difficult concepts and provide instructions in a clear and straightforward manner.?

      Company Description:

      About Ascent:Ascent is a leading national technology consulting and professional services firm that focuses on tactical and strategic consulting. Ascent---s fundamental business is providing staffing services to Large Enterprise clients in our core market verticals: Financial Services, Healthcare, and Life Sciences. We focus the majority of our efforts in Staff Augmentation support of Large Enterprise Clients who utilize a Vendor Management System. Ascent works as both a reliable supplier in support of programs, as well as a Strategic Advisor in support of enterprise efforts to establish best in class preferred vendor programs. Ascent was ranked in the 2007 and 2008 Inc. 500 and recognized specifically for its innovative work in staff augmentation support of Large Enterprise preferred vendor accounts.If you are ready to propel your career to new heights--- read on. We are looking for talented and dedicated colleagues to join our phenomenal team. At Ascent, we have created an environment where culture, commitment and opportunity converge to yield a truly unique place to work. We know that every employee has something important to say and that every employee is integral to our success. Where else can you walk over to a founder and talk about your ideas to help build our business and have that idea implemented in 48 hours? More importantly, we do everything we can to make sure our employees not only have great jobs, but great lives.

Keywords: Ascent, Yakima , Desktop Support Engineer, Engineering , Yakima, Washington

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