Chief Operations Officer
Company: Moses Lake Community Health Center
Location: Moses Lake
Posted on: November 19, 2021
Chief Operations Officer (COO)
40 hrs/wk Monday-Friday
Moses Lake/Quincy, WA 98837
Moses Lake Community Health Center is seeking a strong leader that
will ensure the best patient and staff experiences. The Director of
Operations is the administrative leader for most of the departments
that support our medical and dental clinical functions. As a leader
of these key departments, you would ensure that our operational
delivery optimally serves patients and creates a positive work
experience for our staff. As the Director of Patient Experience,
you would lead our system-wide strategies for providing patient
care seamlessly across our departments. In this role, you would
provide expertise and collaborate with clinical, finance, and QI
leadership to design and deliver the highest quality patient
experience consistent with MLCHC's mission, values, and strategic
Serve as the central administrative leader for the organization,
with leadership authority over these functions: Pharmacy, Quincy
Operations, Social Services/WIC/MSS, Imaging & Lab Services,
Responsible for coordinated, system-wide strategies to improve
patient flow and ensure a consistent, responsive, seamless, and
personal patient experience across MLCHC departments and
Serve as the lead for MLCHC's established service program,
supporting the service training, learning intensives, and staff
development/reinforcement of our Service Standards.
Proactively provides leadership to staff to promote a respectful,
safe and positive work environment.
Actively contributes to the Executive Team to promote an exchange
of information amongst leaders and departments.
Ensures that current policies and procedures are updated for
accuracy and relevance.
Manages department human resources functions.
Demonstrates adherence and support of the MLCHC mission, vision,
goals, policies, and procedures of MLCHC.
Provides excellent service and support to all members of the MLCHC
Understands and retains focus on strategic goals and communicates
them effectively to staff.
Efficiently manages expenses of the department adhering to Finance
Actively participates in Quality Improvement efforts.
Requires significant organizational skills, in order to manage and
direct the significant segments of the organization.
Job duties require the ability to work independently and as part of
Job responsibilities require individual development of priorities
for the effective performance of duties, including
re-prioritization in response to changes in circumstances.
Employees are expected to devise effective solutions to situations
encountered based on the general goals and objectives of the
Work requires the incorporation of departmental/functional
processes into the overall functioning of the organization.
Duties require drawing conclusions using inference and logic, which
may be different from the conclusions that could be drawn by
This position requires the exercise of management authority over
other employees including Pharmacy Manager, Quincy Clinic Manager,
Social Services Manager, MSS Supervisor, Imaging and Laboratory
Services, and Outreach.
Possesses advanced level general skills, including written and
verbal communications skills, computational and computer skills,
and mathematical knowledge frequently acquired through completion
of a Bachelor's Degree program.
Ability to prepare more complex documents in Microsoft Word,
including creating tables, charts, graphs, and other elements.
Ability to use Microsoft Excel to analyze data, including the use
of formulas, functions, lookup tables, and other standard
Ability to develop sophisticated presentations in Microsoft
PowerPoint, including the use of embedded objects, transitions, and
Knowledge of the Outlook program at a level to train others.
Fully functional in the use of the EMR program.
Knowledge of the HRIS/Timekeeper program at a level to train
Ability to access accounting program for budget review.
This position is benefit eligible. The Moses Lake Community Health
Center comprehensive benefit package includes, but is not limited
to, a 401(k) retirement program with an employer match, medical,
vision, dental, life insurances, long-term disability, and paid
We are committed to providing high-quality, compassionate, and
comprehensive primary health care services for the entire
community. MLCHC continually transforms our health care delivery
system to improve the health of the communities we serve.
If you are searching for an opportunity to work in a collegial
environment, serve others and learn new then skills join us at
Moses Lake Community Health Center where caring, welcoming,
helpful, and professional behaviors are the norm, not the
For additional information contact:
509.764.6101 or email@example.com
Keywords: Moses Lake Community Health Center, Yakima , Chief Operations Officer, Executive , Moses Lake, Washington
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