Company: Ace Hardware
Posted on: November 19, 2021
Job Description General Summary The Assistant Manager manages
overall store operations and the achievement of company goals and
directives. Essential Duties & Responsibilities Include the
following. Other duties may be assigned. Customer Service ---
Provide positive representation of store. --- Proactively assist
customers in solving problems. --- Greet customers entering and
throughout the store. Thank customers when finished and when they
are leaving the store. --- Provide a friendly, outgoing demeanor;
work well with customers as well as associates. --- Ensure all
calls and pages are answered promptly, courteously and effectively.
--- Handle customer complaints. Work to resolve problems with the
customer and have store's best interest taken into consideration.
--- Possess excellent product knowledge and knowledge of store
layout and location of products. Store Operations --- Ensure a
positive, professional and safe work environment for all
associates. --- Supervise the "general operations" of the entire
store. --- Responsible for opening and closing the store. ---
Assist with the implementation of Store Support Center programs.
--- Ensure successful Loss Prevention, Safety and Internal Audits.
--- Work with General Manager and Assistant Manager on all aspects
of running the store. --- Participate in weekly management staff
meetings. --- Communicate issues to the appropriate Store Support
Center department with General Manager approval. --- Assist with
special projects within the district as set forth by the District
Manager. --- Implement new Standard Operating Procedures into store
execution. --- Assist with daily maintenance, orderliness and
cleanliness of the sales floor, stock room and outdoor merchandise
areas. --- Ensure that weekly price changes and label updates are
completed timely and accurately. --- Oversee all cashiering
functions including training, maintenance, audits, and reports. ---
Manage and direct preventative maintenance and repairs in order to
maximize and protect all physical assets (i.e. building, fixtures
and equipment). --- Visit competition to be familiar with what they
are doing. --- Perform all other duties as assigned. Inventory &
Merchandising --- Assist to ensure forklift operations and
receiving is completed in a safe and efficient way. --- Assist to
ensure receiving, checking in and stocking of merchandise adheres
to best practices and Standard Operating Procedures. ---
Responsible for maintenance of back stock levels. --- Assist to
ensure that cycle counts and negative on hand reports are completed
timely and accurately. --- Assist in ordering and maintaining
desirable product inventory levels to ensure in-stocks and store
profitability. --- Assist with merchandise resets throughout the
store. --- Assist to ensure all signage is current in the store.
--- Assist in presenting a clean and orderly sales floor, including
end caps and promotional and incremental merchandising. Hiring &
Training of Associates --- Assist in training of all associates.
--- Actively recruit and promote the advancement of associates. ---
Assist in hiring, training, scheduling, reviewing, rewarding and
coaching Head Cashiers and Cashiers with the approval of the
General Manager. Leadership --- Manage all aspects of store
operations in the absence of the General Manager. --- Lead by
example; be approachable by all associates and customers. ---
Participate in store meetings. --- Communicate any merchandising,
cost control or sales idea to the General Manager for follow up.
--- Prepare and challenge yourself for future advancement. Other
Essential Requirements [INSERT OTHER ESSENTIAL REQUIREMENTS]
Education High School or GED equivalent. Completion of NHRA
Advanced Course in Hardware Retailing recommended. Experience
Previous retail management experience preferred. Hardware
experience preferred. Physical Demands Standing, walking, lifting
(up to 50lbs) and climbing.
Keywords: Ace Hardware, Yakima , Assistant Manager, Executive , Yakima, Washington
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