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Retail Manager

Company: D&M Coffee Company
Location: Ellensburg
Posted on: November 26, 2022

Job Description:

The Retail Manager works directly with baristas to develop and execute business plans which reflect the community they operate in. The Retail Manager is responsible for the day-to-day management of currently four cafes/drive-thrus and will build, train and develop a talented team that delivers results, encourages, and fosters the D&M Coffee culture, and creates one-of-a-kind customer experiences.

*D&M Coffee Company seeks the following qualities in applicants: *

* Ability to comply with all applicable laws, rules, and regulations; state, federal, and internal;
* Fair, ethical and considerate treatment of all customers, co-workers, and communities;
* Professionalism; good eye contact with all customers and coworkers. No exceptions;
* Pride in doing a quality job;
* Preparing all drinks and food with quality and care;
* Be willing to further your knowledge in the art of espresso-making, the coffee industry, and all aspects of our customer service;
* Educate yourself with full product knowledge of our coffees, baked goods, and all aspects of D&M Coffee. By knowing more about the company and what we offer, you will be able to offer more to the customers;
* Come to work on time, prepared and ready to work;
* Promote the protection of D&M Coffee assets, co-worker confidentiality, and personal information.

*Essential Functions*

* managing all employees working in the retail shops (baristas and store management)
* scheduling and coordinating quarterly schedules (requests off, sick leave, etc.)
* hire and onboard new baristas, including holding employees accountable for D&M Coffee policies and offboarding
* monitoring daily expenses, revenues, and ordering supplies
* Oversee inventory management within all retail stores
* train & educate baristas on espresso preparation and proper use of coffee equipment
* manage Point of Sale system, keep up to date/accurate and add new menu items based on seasonality
* early AMs, nights, weekends, and extreme reliability required (including a rotating on-call schedule)
* advise staff on the best ways to resolve issues with clients and deliver excellent customer service
* ensure all caf-- areas are clean, tidy, and abide by WA State Health Code
* provide oversight of all the stores' management teams and instill a team-oriented workplace
* supportive team member to HQ

*Preferred Qualifications*

* 2-3 years in leadership experience in management or supervisory role in coffee or hospitality role.
* hands-on experience with professional coffee machines.
* solid understanding of specialty coffee and/or food and restaurant industry landscape or eagerness to learn.
* excellent communication skills with the ability to manage and motivate a team.
* customer service attitude (establishing workflows and standards).
* strong attention to detail and a healthy respect for cleanliness and sanitation.
* Knowledge or Microsoft Office, scheduling programs and point of sale technology.

*Physical Requirements*

* able to stand, walk or sit for long periods of time
* able to fill in retail barista shifts when needed
* perform a repetitive motion with the hands, wrists, and forearms to operate espresso machinery
* carry weight 5 pounds frequently and up to 25 pounds occasionally

*Compensation + Benefits*

* Salary DOE ($49,920 - $55,680 annually)
* Medical Insurance (after 90 days)
* Paid Vacation (after 6 months)
* Accrued Sick Leave
* Coffee perks + employee discounts

Required: Current WA State Food Handlers Permit and WA State MAST Permit, ability to complete all pre-hire paperwork. (Permits may be obtained upon job offer).

Applicants are required to apply with all parts completed. Any application submitted with missing information will be immediately discarded. Previous work history is required and references available upon request.

Job Type: Full-time

Pay: $49,920.00 - $55,680.00 per year

Benefits:
* Employee discount
* Health insurance
* Paid time off
* Vision insurance
Experience level:
* 10 years
* 11+ years
* 2 years
* 3 years
* 4 years
* 5 years
* 6 years
* 7 years
* 8 years
* 9 years
Shift:
* 8 hour shift

Experience:
* Customer service: 2 years (Preferred)

Work Location: One location%58047475%

Keywords: D&M Coffee Company, Yakima , Retail Manager, Executive , Ellensburg, Washington

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