General Funeral Locations Manager
Company: Service Corporation International
Location: Yakima
Posted on: May 28, 2023
Job Description:
Our associates celebrate lives. We celebrate our associates.
Consider the possibilities of joining a Great Place to Work!
Provide guidance and direction to location leadership in order to
effectively and profitably manage the business, finances,
marketing, customer growth, and people resources. Provide direction
and assistance with short-term planning as well as the achievement
of annual sales revenue, production targets, and Profit & Loss
(P&L) goals. Foster a sense of ownership in the location and
pride in the staff, manage costs in a disciplined manner, and
encourage profitable case volume growth. Manages location
management at multiple locations and multiple lines of business
within the Funeral Home industry.
JOB RESPONSIBILITIES
Business and Financial Management
- Work with Market Leadership to understand long-term and
short-term business goals and operational priorities in order to
provide guidance to location leadership
- Provides advice, guidance, and approves annual business plans,
budgets, financial, production, and revenue goals
- Accountable for monitoring and achieving annual financial goals
within Area of Responsibility (AOR)
- Responsible for transferring financial knowledge and how daily
activities impact financial outcomes to location leadership to
facilitate making appropriate sustainable business decisions
- Approve expenditures and invoices
- Provides marketing, advertising, community, and customer
guidance to location leadership
- Leverages corporate and market resources to expand brand and
product awareness in order to increase sales and market share
- Develop and implement plans to improve customer satisfaction
index and on-line community reviews
- Resolves complex problems providing resolution guidance to
location leadership and empowering accountability
- Assure the location's operating practices comply with
applicable federal & state regulations and Company policies
- Assure safety, quality control, and compliance standards are
adhered Collaboration and Communication
- Collaborate with colleagues and market leadership to remove
operational barriers, encourage ideas, and business or operational
enhancements
- Work with Market Leadership and Corporate Departments on
product, process, and technology needs and improvements
- Develop and implement communication plans for key initiatives
and change management
- Oversee implementation of initiatives and manage change
providing leadership and guidance as needed.
- Responsible for communicating long-term strategy and annual
goals to location leadership; assist staff with further cascading
and messaging People Development
- Develop a strong, trusting, empowered, and reliable team
- Understand team members career aspirations and provide
assignments to develop skills and/or close gaps
- Constructively address issues and provide tangible and
appropriate feedback
- Develop frontline supervisors' proactive and collaborative
management style in order to increase employee engagement and
minimize turnover
- Monitor training and licensing requirements ensuring staff is
re-trained/licensed prior to expiration
- Responsible for screening candidates (internal and external)
and hiring or promoting a skilled and effective staff
- Establishes pay, recommends pay increases, special pays, and
career advancements
- Discipline staff as necessary
- Writes development plans to close behavior or skill gaps
- Collaborates with Human Resources throughout discipline,
development, and termination processes
- Recommends and discusses terminations with Market Leadership
MINIMUM Requirements
Education
- High School Diploma or equivalent required
- Technical schooling diploma Funeral Services/Mortuary Science
preferred
- Bachelor's degree in Mortuary Science where required by state
law
- Pursuing an Associate's Degree in Finance, Marketing, Business
or related discipline strongly preferred Certification/License
- Applicable state Funeral Director licensure required Experience
- At least eleven (11) years industry experience with
progressively increased customer facing responsibilities with
- At least six (6) years experience managing people and
effectively managing budgets and expense control required
Knowledge, Skills and Abilities
- Knowledge of industry competitive pricing, demographic
patterns, and market competition
- Knowledgeable in Financial and Business acumen
- Professional interpersonal skills as well as cultural
sensitivity and tactfulness to interact with a variety of cultures
and language barriers
- Proficient in MS Office suite including Outlook, Word, Excel,
and PowerPoint Work Hours
- Working beyond "standard" hours as the need arises
Travel up to 75%
Compensation:
Salary: $73,200.00 - $100,700.00 annually
Benefits:
Medical*Dental*Vision*Flexible Spending Accounts (health care and
dependent care)*Health Savings Account with Company
Contribution*Sick Leave*Short-Term Disability*Long-Term
Disability*Life Insurance*Voluntary Accidental Death or
Dismemberment Insurance*Dependent Life Insurance*SCI 401(k)
Retirement Savings Plan with Company match*Employee Assistance
Program
Postal Code: 98902
Category (Portal Searching): Operations
Job Location: US-WA - Yakima
Keywords: Service Corporation International, Yakima , General Funeral Locations Manager, Executive , Yakima, Washington
Didn't find what you're looking for? Search again!
Loading more jobs...