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Service Center Manager

Company: Yakima Valley Farm Workers Clinic
Location: Yakima
Posted on: April 2, 2024

Job Description:

Join our team as a Service Center Manager in Yakima, WA, and be part of a healthcare organization that believes in making a difference beyond medical care. At Yakima Valley Farm Workers Clinic, we value inclusivity, and we are more than just a job - we are a community committed to the well-being of our members.

We've transformed into a leading community health center. With 40+ clinics across Washington and Oregon, we offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, " WE are Yakima - WE are Family " and " YVFWC - And then we grew , " for a glimpse into our dedication to our communities, health, and families.

What We Offer

  • Salary $68,000-$92,000 DO E with the ability to go higher for highly experienced candidates
  • 100% employer-paid health insurance including medical, dental, vision, Rx, 24/7 telemedicine
  • Profit sharing & 403(b) retirement plan available
  • Generous PTO, 8 paid holidays, and much more!
    Essential Functions/Responsibilities/Duties
    • Coaches, mentors, and trains staff. Provides continuous performance management and conducts employee performance evaluations. Addresses performance and/or behavior issues, clarifying expectations and providing feedback. Manages the service center operations for a Regional Service Center, with directly supervising the staff potentially working out of multiple locations.
    • Supports employee growth and development. Assesses the educational and experience needs of direct reports in collaboration with the individual. Encourages direct reports to seek educational opportunities incorporating job related training in addition to mandatory training. Trains service center personnel as needed.
    • Responsible for the recruitment and selection of staff. Provides orientation to outline job requirements and expectations, policies and procedures, and proper use of tools and equipment.
    • Manages work schedules to ensure effective staffing for incoming calls and messages. Assures scheduling guidelines are followed and up to date.
    • Conducts effective resource planning to maximize the productivity of resources (people, technology, workflows etc.)
    • Responsible for collecting, analyzing, and reporting service center metrics and statistics.
    • Exemplifies excellent customer service relations with internal and external stake holders. Addresses all patient complaints and feedback, holds staff accountable for conformity to customer service policy, AIDET principles and patient satisfaction.
    • Coordinates with the Region s Nursing Supervisors to ensure RN Triage coverage for the Service Center meets the patients needs.
    • Works closely with the regional medical leadership teams to ensure consistent workflows and to resolve issues, questions, and challenges.
    • Partners with Regional Directors to pilot and explore opportunities for operational efficiencies for the region and the service center.
      Develops and maintains relationships within the organization to effectively partner with other departments as needed to ensure the service center meets the needs and expectations of our patients.
    • Responsible for budgeting and tracking of expenses related to the service center.
    • Develops and drives operational improvement and change management initiatives within the service center. Leads the service center team in continuous improvement practices.
    • Creates and maintains an inclusive work environment that respects diverse ideas, backgrounds and styles. Supports diversity through the selection, management, and retention of diverse employees. Creates, drives and maintains an employee engagement culture.
    • Ensures compliance with Joint Commission, NCQA, UDS and local and state/federal regulations.
    • Performs other duties as assigned.
      • Education:Associate s Degree preferably in business or healthcare. High School Diploma or General Education Diploma (GED) and 2 additional years of experience may be substituted for Associates Degree. Bachelor s Degree preferably in business or healthcare preferred.
      • Experience:Five years experience in healthcare required, including 1 year of direct supervision experience. A Bachelor s Degree may substitute 2 years of required experience. Experience in a service center or medical front office preferred.
      • Knowledge/Skills/Abilities: Knowledge of leading and supervising teams. Knowledge of medical billing insurance preferred. Knowledge of medical terminology preferred. Effective verbal and listening communication skills. Strong customer relations skills including the ability to manage stressful situations. Basic conflict resolution and de-escalation skills. Skills to work well in a customer-oriented team environment. Skills to work effectively in a fast-paced environment. Skills to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions. Skills to perform administrative tasks such as answering phones, filing, faxing, scanning and copying. Knowledge and skills to analyze and apply data to improve performance. Strong attention to detail and accuracy. Basic proficiency with 10-key. Basic proficiency with a variety of computer programs including Microsoft Outlook, Word, Excel, and PowerPoint.

        Our mission celebrates diversity. We are committed to equal opportunity employment.

        Contact us at...@yvfwc.orgto learn more about this opportunity! Associated topics: district manager, editor in chief, fire chief, fire marshal, gerente, police commander, project manager, senior manager, shift supervisor, team lead

Keywords: Yakima Valley Farm Workers Clinic, Yakima , Service Center Manager, Executive , Yakima, Washington

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