Account Manager - Commercial Lines
Company: PayneWest Insurance
Posted on: May 13, 2019
Overview:You re a passionate and people-oriented client relations
professional who will partner with your Commercial Lines sales and
service colleagues to manage all aspects of your assigned book of
business. You will be a lead point of contact for any and all
matters specific to your assigned accounts and you will be in
charge of maintaining strong and long-lasting relationships with
your clients, colleagues, and carriers.We will give you access to
mentorship, training, resources, and development to ensure your
success but you will need to supply the drive. Our ideal candidate
is hungry, humble and smart- they don t stop short of excellence
and are driven to do what s best for their clients and
- Work with customers and carriersto handle incoming
- Manage accounts:including negotiating with carriers, preparing
presentation and proposal materials, collecting customer
information and ordering policies from carriers.
- Analysis: provide customers with coverage analysis and
recommendations for improved or additional coverage.
- Update customer information:keep accurate, up-to-date records
on customers in our agency management system.
- Up sell & cross sell:work with your colleagues to find and
follow-through on up-sell and cross-sell opportunities.
- Customer service:ensure that you and your designated sales and
service team provide effective and efficient customer service.
- Plus(the fine print): you ll follow organization policies and
procedures, sales and service standards and established workflows.
You ll ensure quality control through proper file documentation and
maintenance. You ll maintain confidentiality and be an all-around
awesome member of our team.THE PERSON WE RE SEARCHING FOR:
- You re ready to throw all stereotypes of insurance out the
window and love your job.
- You re smart. You understand business and people.
- You re good with people, even on the tough days. Good customer
service is just part of who you are, and you love making people
- Team oriented. You maintain positive relationships with your
colleagues and you enjoy it.
- Leadership skills. You actually walk the walk. You lead by
- You re that person everyone can depend on to pay attention to
details, to make deadlines, to be accurate and complete when
interacting with clients, colleagues and carriers.
- You love to learn. You re earnest about improving and pursuing
- You can adapt because our industry changes constantly and so do
the needs of our clients. You re good at staying on your toes.
- You re ready for a meaningful change. No more corporate vanilla
structure for you. (Yes, an insurance company really just said
- You embrace our core values: accountability, balance,
excellence, integrity and respectTHE PERKSA competitive
compensation package, a potential for profit sharing and a benefits
package that includes paid paternity/maternity leave, medical leave
and paid time off to volunteer within the community. Also- we re
committed to a diverse workplace and a good work-life balance and
offer a great career path with room for growth. We take pride in
providing our colleagues with opportunities for career growth
across all lines of business and function.WHAT TO EXPECTAt
PayneWest, we often act as de facto consultants. We are the expert
that walks into our client s life and helps them make positive
changes in their business so that they re more competitive and
protected. We take the philosophy that not only are we there when a
client has a claim but we are there to help minimize their risk in
the first place. We guide businesses, develop custom insurance
portfolios, and find creative solutions. We expect you to use your
business skills and to be creative and flexible as you do your
job.ABOUT USHere at PayneWest insurance is not boring. It s
anything but. We like to work as a team. We re an employee-owned
company, and we re in it together for the good of our clients,
colleagues and communities. We re fiercely independent about how we
do business and we d like to keep it that way.With 700 employees
and 31 offices in Washington, Oregon, Idaho, and Montana, we are
one of the top 40 largest independent insurance agencies in the
country. We offer all the value-added services of a national firm
except we aren t just about a quote, sale, and a renewal. We
advocate for our clients first and foremost. It s about a
relationship, smart business sense, long-term strategies, and being
part of the community. Each of our offices has their own distinct
personality.WORK ENVIRONMENTWe think we ve developed a pretty great
work culture. We got to where we are today through collaboration,
innovation, and an unwavering commitment to doing what s right. We
strive for continuous improvement and excellence in our industry
and our communities. We respect quality of life and nurture a
balanced personal and professional environment. We treat our
clients, colleagues and communities with fairness, decency and good
citizenship.Customer Service Representative, Call Center
Representative, Customer Relationship Specialist, Customer Service
Agent, Customer Service Ambassador, Customer Service Asset Manager,
Customer Service Associate, Customer Service Engineer, Customer
Service Greeter, Customer Service Lead, Customer Service Manager,
Customer Service Professional, Customer Service Representative,
Customer Service Specialist, Customer Service Strategist, Customer
Service Technician, Customer Solution Provider, Customer Solution
Representative, Customer Solution Manager, Customer Support
Keywords: PayneWest Insurance, Yakima , Account Manager - Commercial Lines, Executive , Yakima, Washington
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