Immigration Case Manager, Sr. (Spanish Bilingual)
Company: BI Incorporated (A GEO Company)
Posted on: May 14, 2019
Facility:?ISAP YAKIMA WA Compensation Base:? Compensation Bonus (if
applicable):? Equal Opportunity Employer. We are looking for Senior
Immigration Case Managers to fill the role of Case Manager for the
U.S. government Intensive Supervision Appearance Program (ISAP).
This program aims to supervise individuals who have entered the
country illegally as they move through the immigration court
system. In this dynamic role, you will use your criminal justice
background and experience in case management to assist participants
of the ISAP program following the guidelines of the government
Department of Homeland Security contract.? Utilizing a combination
of electronic monitoring technologies, face-to-face participant
meetings and home visits to drive compliance you will ensure that
participants attend court hearings and comply with conditions set
by DHS. Summary
- Provides case management of Intensive Supervision Appearance
Program (ISAP) participants from entry to release by administering
the program?s policies and procedures as defined by the Department
of Homeland Security (DHS) contract. This position is operating
independently at a government site without a Program Manager on
site. Primary Duties and Responsibilities
- Works independently to manage all aspects of case management
within the program requirements.
- Develops, implements, coordinates, reviews and updates case
management and service plans for ISAP participants in conformance
with state and federal regulations and program requirements.
- Meets with participants face-to-face regularly as required by
- Develops and maintains accurate and complete case records for
all ISAP participants from entry to release from ISAP. Proactively
manages cases using all appropriate tools and techniques. Maintains
confidentiality of all records.
- Manages program participant violations, including no-shows and
repeat violators. Prepares documentation to acquire Department of
Homeland (DHS) direction and action if disciplinary measures are
- Administers Security Plan for a specific office, including
daily operations, security contingencies, emergencies and
mitigation plans, security of Company and DHS employees, clients
and the general public. Performs daily security check of the office
area. Ensures that all participant records are kept in locked files
to maintain confidentiality. Prepares written reports for DHS as
- Reviews and approves program participants? service plans to
ensure compliance with state requirements and contractual
- Conducts intake interview and orientation session with each
ISAP participant within contractual timeframes and
- Installs electronic monitoring equipment on ISAP participants
as necessary and monitors compliance with electronic monitoring
- Evaluates English proficiency of ISAP participants to determine
resources necessary to promote clear communication between ISAP
staff and the participants.
- Coordinates and facilitates translation services for ISAP
participants, including emergency translation services.
- Provides ISAP participants with a list of community resources
including, but not limited to, transportation, medical,
educational, financial, legal, religious and other social
adjustment or facilitative resources. Identifies and coordinates
services as required.
- Supervises ISAP participants while in Company offices.
- Establishes schedules for ISAP participants that include, but
are not limited to, recreation, life skills, chores, counseling as
needed, group interaction, free time, religious services,
visitation, immigration Court appearances, and access to legal
- Reviews service plans, conducts risk/needs assessments and
writes progress reports on a regular basis in compliance with
- Reports on program violations in a timely manner using
established reporting parameters.
- Conducts home visits to verify ISAP participants? places of
residence in compliance with contractual obligations.
- Performs emergency counseling for ISAP participants as
- Conducts monthly audits of a specific office to ensure all
program operations comply with the Quality Control Plan and
contractual obligations. Prepares corrective action plans as
- Serves as the point of contact for DHS.
- Performs other duties as assigned. ?Minimum Requirements
- Bachelor?s Degree in Sociology, Psychology, Social Work,
Criminal Justice or related field required.
- Bi-lingual required.
- At least two years of experience working with multi-cultural
clients in an immigration-related program.
- Effective verbal and written communication skills with
employees, community contacts, government officials and clients.
Ability to interpret and articulate rules, orders, instructions and
materials. Ability to compose reports.
- Demonstrated sound judgment and even temperament. Ability to
maintain self-control in stressful situations, such as
interpersonal confrontations or emergencies.
- Ability to deal tactfully with the public.
- Attention to detail.
- Must have great organizational and time management skills.
- Problem solving ability.
- Ability to deal with multicultural contacts with
- Basic knowledge of immigration laws, regulations and
- Basic computer skills.
- Ability to interpret electronic monitoring messages and daily
- Ability to develop and maintain case records by performing data
- US citizenship required.
- Ability to pass a federal background check and obtain a
- Ability to work with computers and the necessary software
typically used by the department. Benefits As a Senior Case
Manager, you will be part of a stable, established, and yet still
growing organization with a great deal of diversification, which
will present you with a range of different challenges. Since we do
prefer to promote from within, you will have opportunities to move
to other facilities as well as to different divisions within the
company. We value your hard work and professional dedication and
will reward you with a competitive compensation package that
includes full benefits. Your benefits will include:
- Three weeks Paid Time Off
- 11 paid Holidays
- Medical, Dental, and Vision coverage
- Term life insurance (includes spouse and dependent)
- Accidental death and dismemberment insurance
- Short- and long-term disability
- Flexible spending account
- 401(k) retirement program
- Stock purchase program
- Tuition reimbursement
- Employee Assistance Program (EAP)
- Legal program ? Legal Club of America
- Direct deposit
- Theme park and attraction discounts Your world of opportunities
begins here! Apply today!
Keywords: BI Incorporated (A GEO Company), Yakima , Immigration Case Manager, Sr. (Spanish Bilingual), Executive , Yakima, Washington
Didn't find what you're looking for? Search again!