Spectrum Assistant Store Manager (Bilingual-Spanish)
Posted on: July 11, 2019
The Spectrum Assistant Store Manager is responsible for assisting
the Store Manager in building a highly successful sales, retention
and customer care culture inside their store. Actively and
consistently supports efforts of their team to engage customers in
a retail environment and drives the sale of Charter product and
services. Consistently demonstrates excellent leadership and
coaching skills to create a motivated work environment where
employees can excel.
MAJOR DUTIES AND RESPONSIBILITIES
In partnership with their manager, leads a team of focused sales
professionals, motivating and engaging them to meet and exceed
their sales goals and customer care metrics, while delivering a
clean, organized and fully operational retail experience for all
customers and employees.
Ensures sales teams are retaining customers through positive
customer relationship building, diffusing customer escalations,
utilizing strong listening skills and probing techniques to
overcome objections and save/upgrade customers.
Ensures their Store meets Spectrum brand expectations and that a
thriving culture of customer care exists at all locations within
their span of control.
Utilizes strong assessment skills to continually inspect everything
from the sales behaviors to the product knowledge of their teams
and partners with management on change efforts as needed.
Proactively identifies issues, builds action plans and seeks
opportunities to grow their business and increase customer
Works with their manager to provide subject matter expertise on all
store functions, as well as the Spectrum Store Customer Experience
(SSCE), Spectrum products, pricing plans, promotions, service
features and visual standards, as well as those of competitors.
Consistently meets or exceeds operational standards, including
store appearance, inventory and appropriate levels of staffing,
while minimizing or eliminating losses to the company in their
Partners with their manager to build employee engagement and high
performing teams by recruiting, training and retaining the best
talent within their span of control.
Provides daily coaching and directions to their team via multiple
forums; one-on-ones, team huddles and department meetings.
The Spectrum brand is powered and innovated by Charter
Communications. Charter Communications reaffirms its commitment to
providing equal opportunities for employment and advancement to
qualified employees and applicants. Individuals will be considered
for positions for which they meet the minimum qualifications and
are able to perform without regard to race, color, gender, age,
religion, disability, national origin, veteran status, sexual
orientation, gender identity, current unemployment status, or any
other basis protected by federal, state or local laws.
Charter Communications is an Equal Opportunity Employer -
Charter Communications will consider for employment qualified
applicants with criminal histories in a manner consistent with
applicable laws, including local ordinances.
Keywords: Spectrum, Yakima , Spectrum Assistant Store Manager (Bilingual-Spanish), Hospitality & Tourism , Yakima, Washington
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