Field Service Engineer
Company: Global Enterprise Technologies
Posted on: November 22, 2021
As a Field Service Engineer (FSE) you'll be part of a team that
provides field service support on complex electro-mechanical
printing systems in more than 26 national locations. You will be
responsible for coverage of the Washington DC Passport offices and
the surrounding satellite offices in Metro Washington DC.
installations, training, service calls and assist with software
integration. In addition to technical aptitude, this high
visibility customer-centric position will also provide our
customers with consistent high-level all-around service and
You may travel US domestically
WHAT DO YOU NEED TO HAVE?
Candidate must be able to obtain a U.S. Department of State
Security Clearance prior to starting work and maintain that
clearance for the duration of project support.
Ability to work overtime and/or outside regular business hours,
and/or on-call work
U.S. citizenship required/have active passport
Ability to travel internationally for training; mostly at our
printer manufacturer in Europe (2 weeks+ at a time)
Provide on-site field service support at customer's facilities to
install, maintain, troubleshoot or repair in compliance with
customer Service Level Agreement (SLA) requirements
Handle all service calls in a timely and professional manner.
Document all customer support communications and maintain
Maintain accurate on-site parts at Metro DC sites
Assist Operators and System Admins to troubleshoot issues they
encounter while using our systems and provide corrective
Maximize the use of hardware and software by training users;
interpreting instructions; answering questions; providing
Contribute ideas to improving operating instructions to be used by
end users, collaborating in a Work Group setting.
Maintain professional and technical knowledge by attending
educational workshops; reviewing professional publications;
establishing personal networks; participating in professional
Required: Associates Degrees in an Engineering discipline and/or
10+ years equivalent experience
Desirable: Bachelor's degree in an Engineering discipline
Minimum 1-year experience in technical support role or high
knowledge of that environment
Must have a familiarity with electro-mechanical devices and
A working knowledge of thermal printing or laser printers would be
Must have good troubleshooting skills.
Must have the ability to read and understand schematic diagrams and
be competent in disassembling and reassembling complex mechanical
Capable of working without direct supervision
Excellent communications skills
Ability to travel internationally-In possession of valid
Obtain and Maintain Secret Clearance
Keywords: Global Enterprise Technologies, Yakima , Field Service Engineer, IT / Software / Systems , Cashmere, Washington
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