Event Technical Lead, Audio Visual - Suncadia
Company: Encore Global
Location: Cle Elum
Posted on: March 18, 2023
Job Description:
The approximate hourly range is based on skills & experience
$20.89-$24.72 per hour.Position OverviewThe Technical Lead is
responsible for intermediate level set up and operation of small to
large-scale audiovisual systems in a hospitality environment while
ensuring complete customer satisfaction. This position reports to
an Operations Manager, Operations Director, or Director of Event
Technology.Key Job ResponsibilitiesEquipment Operation
- Responsible for accurate and timely setup, operation, and
breakdown of intermediate audiovisual equipment.
- Troubleshoot technical issues and resolve problems quickly as
they arise.
- Complies with all Company security and safety measures.
- Ensures equipment is secure from theft and/or damage when in
use.
Customer Service
- Provides excellent service and strive to exceed the
expectations and needs of internal and external customers.
- Be a leader, mentor and coach for other Technicians on Encore's
Delivering World Class Service philosophy.
- Maintains a positive relationship with all clients through
effective communication.
- Meets with guests on site to ensure that their needs are met
and the equipment setup is working properly.
- Monitors events and checks in on customers throughout the
day.
- Understands and fosters the hotel/client relationship.
Technical Ability
- Understands the technical aspects of the job and demonstrates
advanced operational ability to troubleshoot and problem solve with
equipment and software issues.
- Anticipates equipment challenges and changes in a timely and
professional manner.
Systems Knowledge
- Understands company processes, follows procedures and completes
systems entry and paperwork accurately.
- Uses the equipment sheets to determine the equipment scheduled
for set up and for strike.
- Interacts with other staff and outside vendors for
equipment.
- Increases revenue by utilizing floor up-selling
techniques.
- Work with clients to finalize invoices.
- As needed, work within Encore systems and applications
Job Qualifications
- High school diploma required. Associate's degree is
preferred.
- Encore Technical Level 3 Certification is required. New Encore
team members must be certified by their location within 30
days.
- 1 - Encore Technical Level Two Core Certification is required
(Audio, Lighting, Projection, Video, Scenic). New Encore team
members must be certified by a qualified proctor within 60
days.
- 2-3+ years of customer service or hospitality experience is
preferred.
- 2-3+ years of audio visual experience is required.
- A valid driver's license is required for team members in
positions that may operate Company vehicles
- Additional DOT requirement may need to be met if
applicable.
Competencies
- Ownership
- Hospitality
- Professionalism
- Responsiveness
- Safety Conscious
- Decision Quality
- Tech Savvy
- Communicates Effectively
- Drives Results
- Instills Trust
Work EnvironmentHotelWork is performed in a hotel/convention center
environment with moderate exposure to outdoor temperatures and to
dirt, sand and/or dust. The working conditions will vary between
moderately quiet to noisy volumes. Team members will use high-end
audio visual equipment and electrical components, and will be
exposed to heights via lifts and ladders. Team members may be asked
to work in multiple hotel locations. Working times will include
irregular hours and on-call status including days, evenings,
weekends and holidays. Team members must adhere to appearance
guidelines as defined by Encore based on an individual hotel or a
representation of hotels in that city or area.#INDEVT
Keywords: Encore Global, Yakima , Event Technical Lead, Audio Visual - Suncadia, IT / Software / Systems , Cle Elum, Washington
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