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Patient Access Switchboard Operator

Company: Virginia Mason Memorial
Location: Yakima
Posted on: January 16, 2020

Job Description:

ROLE SUMMARYOperates telephone switchboards. Responds to incoming calls in a timely manner and directs callers to the appropriate destination. Provides a smooth, clear, and professionally courteous communication.ESSENTIAL RESPONSIBILITIESExhibits excellent customer relations to patients, visitors, physicians, and co-workers. Conveys courtesy, compassion, and respect during each phone call. Promptly answers all incoming calls, and places outgoing calls appropriately. Operates the paging system to initiate a page to medical and hospital staff and other approved announcements in accordance with administrative policies. Immediately responds to the code phone, paging appropriate code overhead and notifies appropriate personnel as required. Monitors the alarm system: pages alarms when applicable, communicates with appropriate personnel, and participates in internal/external testing of the alarm system. Participates in internal and regional disaster preparedness drills and internal/external disaster and emergency situation procedures. Provides accurate information and directions to patients and visitors. Locates patient room numbers in the computer system and directs callers appropriately.QUALIFICATIONS AND REQUIREMENTSEducation: High School diploma or GED equivalent required.Experience: Medical office experience preferred. Licenses/Certificates/Registration: N/ALevel of Business Knowledge/Knowledge/Skills/Abilities: Medical terminology/Clerical/Customer Service required.ABOUT USVirginia Mason Memorial, part of the Virginia Mason Health System, is made up of a 226-bed hospital as well as 20+ primary care and specialty care practices/services. We are a nonprofit community hospital that has served Central Washington's Yakima Valley for more than 60 years. We are seeking remarkable employees with a passion for patients and customer service to add to our growing team!We offer a three-tier benefit plan including medical, dental, vision coverage, plus a generous 401K plan (with matching!), life insurance options, competitive compensation, an employee wellness clinic and leadership development and education.Why do we do what we do? As the regions leading health care provider and Yakimas largest employer, we believe that by improving health, we can transform Yakima! Our vision is to "create healthy communities one person at a time." This means that each member of our award-winning team works to provide our patients, and their families, with the best medical and individual care possible. We work together to demonstrate our values of Respect, Accountability, Teamwork, Stewardship, and Innovation for everyone who walks through our doors, patients and coworkers alike. We would love to hear from you! Virginia Mason Memorial provides reasonable accommodations to assist qualified individuals in order to perform the essential duties/requirements their job requires. The description is intended to provide only basic guidelines for meeting job requirements and serves as merely a summary rather than a complete listing of duties. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve. This job description does not constitute a contract as employment is at will.

Keywords: Virginia Mason Memorial, Yakima , Patient Access Switchboard Operator, Other , Yakima, Washington

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