1100 N 35th Ave, Eclipse Senior Living Location #8002
Yakima, WA, 98902, US
Position Summary Plans, implements, and is responsible for all
aspects of community operations. Maintains high customer
satisfaction and successful financial results.
Directly supervises 5 to 7 department managers. Is responsible
for the overall direction, coordination, and evaluation of these
departments. Also responsible for job performance and oversight of
non-supervisory employees. Carries out supervisory responsibilities
in accordance with Elmcroft’s policies and applicable laws.
Responsibilities include interviewing, hiring, and training
employees; planning, assigning, and directing work; appraising
performance; rewarding and disciplining employees; addressing
complaints and resolving problems.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
Oversees the management of each department to assure that each
department is operating within the state regulatory guidelines and
meets Elmcroft Expectations established for each department,
including those relating specifically to Executive Director
Provides daily/weekly/monthly management meetings to keep all
departments informed of pending issues at the community.
Performs multiple daily walk-throughs of building and grounds to
assure that the building presents in the best light possible and to
interact with residents, staff, and visitors to promote customer
satisfaction. Maintains outreach and education within the community
at large, creating positive relationships and marketing
Works closely with the Community Relations Director to develop
and review marketing plans, meet sales goals, and be aware of
upcoming move-ins and move-outs.
Oversees the 100 hours/100 days program in coordination with the
Community Relations Director in order to assist residents in
adjusting to their new home.
Provides proper orientation and initial training, and ongoing
in-service education to meet the needs of staff and the regulatory
requirements. Proper documentation is required.
Creates positive associate relations through staff appreciation
programs, recognition of excellent performance, and retention
through regular performance feedback systems and promotional
Maintains a capable and cohesive work staff by utilizing
excellent hiring techniques such as manager + 1 interviewing and
Presents clear expectations to the interviewee such as job
descriptions, Standards, and orientation documents to improve new
hire’s likelihood of staying. Reduces turnover to at or below 40%
Assures the healthiest possible residents by monitoring the care
of the residents to assure all needs are being met, and that proper
documentation is being performed for their care needs as well as
their medicine management.
Manages labor through department head involvement so that all
labor dollars are within operating budget as tied to census and
acuity. Utilizes staffing models to guide scheduling within each
department, daily/weekly time and attendance reports to monitor
labor use and overtime, and bi-weekly labor reports to review hours
Manages budgets for each department to within given budget
parameters utilizing spend-down sheets provided from each
Allows no accounts receivable charge-offs by reviewing A/R aging
weekly and following up on all unpaid accounts, charging late fees
as needed, and issuing move-out letters by the 10th of the 2nd
month. Assure that the assessment given to the resident matches the
Minimizes Worker’s Compensation claims by providing in-services
in high-risk areas and proactively working with Risk Management to
reduce dollar costs when claims do occur. Directs associates in
need of health care to the most appropriate level of care, listed
on our Worker’s Compensation list of approved doctors and
Provides good documentation in associate files to keep
unemployment claims to a minimum.
Provides conflict resolution among residents, staff and families
to assure no problems go unaddressed, using all available tools
such as the Resident Satisfaction Survey, resident council
meetings, suggestion boxes, etc.
Hold monthly Quality Assurance/Safety meetings to analyze issues
within the community, including reviewing incident reports, safety
rounds, worker’s compensation claims, etc.
Ensures that all weekly and monthly documents are forwarded to
the Support Center in a timely fashion, including properly coded
accounts receivables, time sheets, incident reports, and other
reports as requested or required.
Reviews Routine Maintenance calendar with the Maintenance
Director monthly to ensure the building stays in good operating
condition. Receives documentation from the Maintenance Director
that the routine maintenance for the month was performed as
outlined in the Policy and Procedure manual, making notes of
Is fully knowledgeable of the fire evacuation and disaster
policy of the community and participates as assigned in fire and
Maintains confidentiality of all pertinent personal or health
information concerning residents and staff.
Driving for community business purposes including but not
limited to, driving for sales calls/trips, marketing trips,
visiting residents outside of the community, attending funerals for
residents, assessing a potential or current resident at home, a
hospital, a rehabilitation facility, a skilled nursing facility or
a competitor’s community, attending training or providing coverage
for another associate at another community, attending industry
association meetings, attending off-site company meetings, and
going to the store to purchase items for the community.
Performs other duties as assigned and which relate to the
success of Elmcroft.
Participates on weekends in the Manager on Duty program as
Provides assigned management reports to RDO weekly. Notify RDO
and Director of Health Care Services of any potential liability to
Education: Bachelor’s Degree from a four-year college or
university, or one to three years related experience and/or
training; or equivalent combination of education and
Demonstrated experience achieving operational results at an
Assisted Living Community is required.
Licenses: Assisted Living certification or Administrator’s
license, if required by State.
Must be 21 years of age and in possession of a valid state
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