IT Support - Help Desk Associate
Company: Lower Valley Credit Union
Location: Sunnyside
Posted on: February 25, 2021
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Job Description:
Lower Valley, a division of Self-Help Federal Credit Union
(SHFCU) is currently undergoing dynamic growth in its retail credit
union operations in California and more recently in Illinois. Under
the direction of the IT/IS managers, Help Desk Support Specialists
work with all staff at SHFCU and our brand organizations.
Specifically, s/he is responsible for providing technical
assistance and support related to computer systems, hardware,
and/or software. S/he will respond to queries, runs diagnostic
programs, isolate problems, and determine and implement
solutions.Help Desk Support Specialists Essential Responsibilities*
Provide in-person or over the phone technical assistance and
support for incoming queries and issues related to equipment,
software, and hardware* Provide on-the-spot training to computer
users when necessary* Oversee daily performance of computer systems
throughout the SHFCU network* Respond timely to e-mail messages
from those seeking help* Ask questions to determine nature of
problem* Walk SHFCU staff through problem-solving process(es)*
Install, modify, clean, and/or repair computer hardware and
software as needed* Run diagnostic programs to resolve problems*
Resolve technical problems with Local Area Networks (LAN), Wide
Area Networks (WAN), and other systems* Install/troubleshoot
computer peripherals for users* Follow up with SHFCU staff to
ensure issue(s) have been resolved* Log feedback from SHFCU staff
about computer usage issues and help desk experience* Run reports
to determine malfunctions that continue to occur* Perform other
duties, responsibilities, and projects as assigned.RequirementsHelp
Desk Support Specialists Credentials, Experience and Skills* A
highly eager and energetic individual looking forward to learning
and excelling in the IT field.* Computer Science degree, IT
training, on the job experience or equivalent IT certification(s)*
Intermediate understanding of networking concepts/computer hardware
components.* One to two years' experience in IT/IS in a financial
industry (credit union, bank, mortgage company, investment company,
etc.)* Knowledge of electronic banking equipment and software*
Experience with Active Directory * Experience with Office365
administration* Experience with web conferencing technology* Strong
commitment to our mission - creating economic opportunity for
traditionally underserved communities.* Minimum one (1) year of
hands-on IT/IS experience in a high-pace, large or multi-location
organization* Strong understanding of cultural competency*
Preference for working in organizations that place priority on
teamwork and collaboration* Strong communication skills - verbal,
written, and analytical.* Problem Solving - Identifies and resolves
problems timely.* Acknowledges, greets and responds quickly to
customer needs; responds to requests for service and assistance.*
Remains professional when dealing with negative situations.
Demonstrated ability to work with confidence and ease at all levels
within the credit union* Strong computer skills, along with
knowledge of Microsoft Office (Word, Excel, PowerPoint) and
traditional office products (copiers, fax machines, ten-keys,
etc.)* Strong aptitude for computer, data, and internet
processing.* Ability to work under pressure, to meet deadlines, and
to multi-task effectively* Listens and seeks clarification;
responds professionally and positively to questions.* Contributes
to building a positive team spirit.* Uses training opportunities to
improve technical and customer service ability* May need to travel
up to 25% of the time within SHFCU and all brand organizations*
Intermediate working knowledge of IT security * Ability to
meticulously document, organize, and follow processes, fixes,
solutions, and alternativesPhysical Requirements Frequently
requires use of manual dexterity and repetitive motions, primarily
with the wrists, hands, and/or fingers. Must be able to
occasionally lift and exert force of up to 40 pounds.Application
Visit our Careers Page to apply for this position. This position
will remain posted until filled.Self-Help is committed to providing
equal employment opportunities to all persons, regardless of race,
religion, religious creed, color, national origin, ancestry,
physical disability, mental disability, medical condition, genetic
information, marital status, sex, gender, gender identity, gender
expression (including transgender status), age, sexual orientation,
military and veteran status, class or family
status.BenefitsCompensation Competitive salary, based on
experience, plus a generous benefits package that includes health,
dental, life insurance, flexible spending plan, retirement plan,
paid parental leave, and domestic partners policy
Keywords: Lower Valley Credit Union, Yakima , IT Support - Help Desk Associate, Other , Sunnyside, Washington
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