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Veterans Preferred - Reservation Sales Agent

Company: Hyatt
Location: Cle Elum
Posted on: May 3, 2021

Job Description:

Military Veterans are Encouraged to Apply. The Reservation Agent primary responsibility is to handle guest room reservation requests for the hotel, provide guest with hotel facility information and answer questions relating to the hotel and local area. Must be able to type 35 wpm and have excellent communication skills. ESSENTIAL JOB FUNCTIONS: Answer incoming calls in less than two rings in a professional demeanor following DHR call quality standards consistently at 90% or higher score; Achieve monthly conversion (sales) on a team basis of 40% or higher; Participate in department projects; Keep current with all communication and department information. Ensure appropriate guest follow up takes place in a timely and proper fashion; Handle emailed inquiries in a timely manner; Input all reservations accurately; Provide notes and comments in Springer Miller Property management system regarding guest requests; denote special needs to ensure a smooth registration upon arrival at the front desk; Enter Group Rooming Lists into reservation system; Attend and participate in monthly reservations meetings; Participate in sales training programs; Due to the cyclical nature of the hospitality industry, all Suncadia professionals may be required to work varying schedules to reflect business needs.

Keywords: Hyatt, Yakima , Veterans Preferred - Reservation Sales Agent, Other , Cle Elum, Washington

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