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Utility Porter

Company: Wildhorse Championship Golf
Location: Pendleton
Posted on: May 3, 2021

Job Description:


Responsible for the daily cleaning and minor maintenance needs of the hotels public areas, including restrooms, hallways, lobby and pool area. Conducts daily room checks, ensuring that minor maintenance repairs are addressed and coordinate with Utility Maintenance needs appropriately.


  • Ensure customer satisfaction and return patronage through prompt, efficient and friendly service.
  • Exhibits WRC service standards at all times - sincere greeting, eye contact, smile, proximity rules, uniform standards, anticipate guest needs, etc.
  • Promotes and adheres to safety rules and regulations at all times, to protect guests and employees from injury, risks or hazards. Promptly removes hazards and reports safety concerns to Supervisor.
  • Responsible for conducting a daily room check to ensure room furnishings are in proper working order, including light switches, bulbs, drains, lamps, bed frames, TV and remote, etc.
  • Promptly report any utility maintenance needs and coordinate communication with hotel staff.
  • Maintain an attractive appearance of front lobby, pool areas and hallways, ensuring all areas are clean, neat and present a safe environment at all times.
  • Monitor the public restrooms for maintenance needs, cleaning and replenishing supplies as needed.
  • Monitor basement break room coffee bar. Keeps inventory for all coffee needs.
  • Performs daily maintenance needs - vacuuming carpeted areas, emptying ashtrays and trash, dusting, cleaning walls and windows, and sweeping and mopping in pool area, and sanitizing pool furniture.
  • Schedules and performs deep cleaning needs - shampooing of carpet and furniture, floor stripping/waxing, etc.
  • Monitor inventory and supplies and promptly notify Utility Maintenance supervisor of procurement needs.
  • Report any damages, lost and found items and/or unusual occurrences immediately.
  • When able, assist with stocking room attendant carts and supplies.
  • Assist in other areas as needed - laundry, room attendant, RV park, etc.
  • Comply with regulatory laws, PP&P, department policy and procedures, safety codes, etc.
  • Ensure that operation of equipment, tools and materials are handled in a safe manner.
  • Promote internal guest service standards through courteous and respectful behavior.
  • Other related duties as assigned.

Keywords: Wildhorse Championship Golf, Yakima , Utility Porter, Other , Pendleton, Washington

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