Patient Access Representative - Float Pool

Company: Yakima Valley Memorial Hospital
Location: Yakima
Posted on: May 3, 2021

Job Description:

Yakima Valley Memorial is seeking remarkable, customer service focused candidates to join our growing Patient Access Float Pool Team.# As a part of the Float Pool, you will be cross trained to work in all areas of Patient Access such as the Emergency Room, Emergency Room Annex as well as Admitting.# The schedule for the float pool team necessitates flexibility. As a Float Pool member, you may be asked to cover a variety of shifts (day, evening, and night).# The ideal candidate will be comfortable working directly with patients that are visiting the Hospital for a wide range of injury and/or illness.# Attention to detail, time management and flexibility are key in this vital role.## # ROLE SUMMARY With continual and direct patient contact, the Patient Access Representative I performs diversified tasks and duties associated with registrations in the Float Pool Department. Collects demographics, obtains signatures, and basic insurance information. ### ESSENTIAL RESPONSIBILITIES Admit/register patients in a timely and efficient manner using multiple methods of communications (bedside, in-person, over the phone, etc.). Obtain all required admission/registration information and ensures an accurate medical record is created. Promote accurate billing information. Demonstrates exceptional customer service and interacts effectively with all patients, customers, and members of the health care team providing knowledgeable and professional communication. Consistently complies with state and federal regulations; obtain appropriate signatures, completes all required forms, and provide patient information as required. Collects co-pay, deductibles, deposits and payments due and/or arranges for payment plans with each patient.# Reviews and discusses all patient financial responsibility at the appropriate time in the admission/registration process. Communicates and coordinates with all departments, medical offices, healthcare facilities and all other entities for patient services and information. Completes forms and applications. Documents accurately and in a timely manner. Actively attends department staff meetings and required educational opportunities. Meets Quality Assurance benchmarks, completes daily work list, self corrects errors, participates in audits and performance improvement projects. May cross-train in other areas within the department when necessary as well as perform other duties as assigned. QUALIFICATIONS AND REQUIREMENTS Education: High School diploma or GED equivalent required.## Experience: Hospital patient access, medical billing, or office administrative experience preferred. Licenses/Certificates/Registration: Certified Revenue Cycle Specialist (CRCS) certification preferred. # ABOUT US: Yakima Valley Memorial (YVM) is a 256-bed acute-care, not-for-profit community hospital that has served Central Washington#s Yakima Valley for 70 years. YVM also includes a multispecialty team of more than 300 physicians and 20+ primary care and specialty care locations. Specialty care services include cardiac care, a continuum of cancer care, hospice care, and advanced services for children with special health care needs. We offer a comprehensive benefit plan including medical, dental, and vision coverage; plus we have a generous 401K plan (with an employer contribution!), competitive compensation, and a diverse workforce that is passionate about patient care. At YVM, we know the best care is provided by employees who are well-supported. As the region#s leading health care provider and Yakima#s largest employer, we believe that by inspiring people to thrive, we can transform lives. Our vision at YVM is creating healthy communities one person at a time. With such an important goal, we work together to demonstrate our values of Respect, Accountability, Teamwork, Stewardship, and Innovation for everyone who walks through our doors, patients and coworkers alike. We would love to hear from you! # #Yakima Valley Memorial provides reasonable accommodations to assist qualified individuals in order to perform the essential duties/requirements their job requires. The description is intended to provide only basic guidelines for meeting job requirements and serves as merely a summary rather than a complete listing of duties. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve. This job description does not constitute a contract as employment is at will.#

Yakima Valley Memorial is seeking remarkable, customer service focused candidates to join our growing Patient Access Float Pool Team. As a part of the Float Pool, you will be cross trained to work in all areas of Patient Access such as the Emergency Room, Emergency Room Annex as well as Admitting. The schedule for the float pool team necessitates flexibility. As a Float Pool member, you may be asked to cover a variety of shifts (day, evening, and night). The ideal candidate will be comfortable working directly with patients that are visiting the Hospital for a wide range of injury and/or illness. Attention to detail, time management and flexibility are key in this vital role.

ROLE SUMMARY

With continual and direct patient contact, the Patient Access Representative I performs diversified tasks and duties associated with registrations in the Float Pool Department. Collects demographics, obtains signatures, and basic insurance information.

ESSENTIAL RESPONSIBILITIES

• Admit/register patients in a timely and efficient manner using multiple methods of communications (bedside, in-person, over the phone, etc.). Obtain all required admission/registration information and ensures an accurate medical record is created. Promote accurate billing information.
• Demonstrates exceptional customer service and interacts effectively with all patients, customers, and members of the health care team providing knowledgeable and professional communication.
• Consistently complies with state and federal regulations; obtain appropriate signatures, completes all required forms, and provide patient information as required.
• Collects co-pay, deductibles, deposits and payments due and/or arranges for payment plans with each patient. Reviews and discusses all patient financial responsibility at the appropriate time in the admission/registration process.
• Communicates and coordinates with all departments, medical offices, healthcare facilities and all other entities for patient services and information.
• Completes forms and applications. Documents accurately and in a timely manner.
• Actively attends department staff meetings and required educational opportunities.
• Meets Quality Assurance benchmarks, completes daily work list, self corrects errors, participates in audits and performance improvement projects.
• May cross-train in other areas within the department when necessary as well as perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

Education: High School diploma or GED equivalent required.

Experience: Hospital patient access, medical billing, or office administrative experience preferred.

Licenses/Certificates/Registration: Certified Revenue Cycle Specialist (CRCS) certification preferred.

ABOUT US:

Yakima Valley Memorial (YVM) is a 256-bed acute-care, not-for-profit community hospital that has served Central Washington's Yakima Valley for 70 years. YVM also includes a multispecialty team of more than 300 physicians and 20+ primary care and specialty care locations. Specialty care services include cardiac care, a continuum of cancer care, hospice care, and advanced services for children with special health care needs.

We offer a comprehensive benefit plan including medical, dental, and vision coverage; plus we have a generous 401K plan (with an employer contribution!), competitive compensation, and a diverse workforce that is passionate about patient care. At YVM, we know the best care is provided by employees who are well-supported.

As the region's leading health care provider and Yakima's largest employer, we believe that by inspiring people to thrive, we can transform lives. Our vision at YVM is creating healthy communities one person at a time. With such an important goal, we work together to demonstrate our values of Respect, Accountability, Teamwork, Stewardship, and Innovation for everyone who walks through our doors, patients and coworkers alike. We would love to hear from you!

"Yakima Valley Memorial provides reasonable accommodations to assist qualified individuals in order to perform the essential duties/requirements their job requires. The description is intended to provide only basic guidelines for meeting job requirements and serves as merely a summary rather than a complete listing of duties. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve. This job description does not constitute a contract as employment is at will."

Keywords: Yakima Valley Memorial Hospital, Yakima , Patient Access Representative - Float Pool, Other , Yakima, Washington