Member Service Representative
Company: Planet Fitness - PFNoCritics
Posted on: May 3, 2021
MEMBER SERVICES REPRESENTATIVE (PART TIME)
Location: Sunnyside, WA
Type: Part Time
TheMember Services Representativewill be
responsible for creating a positive member experience by providing
a superior level of customer service to Planet Fitness members,
prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing
exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a
variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to members accounts.
- Respond to member questions and concerns in a timely and
professional manner and elevate to Assistant Manager or Manager as
- Assist in maintaining the neatness and cleanliness of the
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a
positive and professional way with members and co-workers,
exceeding the members expectations.
- Strong listener with the ability to empathize and problem
- Demonstrate diplomacy in all interactions while using
appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionallylift up to 50lbs.
- Will occasionally encounter toxic chemicals during shift.
Planet Fitness, Inc. (NYSE:PLNT), has revolutionized the fitness
industry!With more than 1,000 locations in 47 states, Puerto Rico,
and Canada, Planet Fitness' mission is to enhance people's lives by
providing a high-quality fitness experience in a welcoming,
non-intimidating environment, which we call the Judgement Free
Were aggressively expanding and looking for talented individuals
to help us conquer Gymtimidation everywhere!
*This club is independently owned and operated
by a franchisee. Your application will go directly to the franchise
club, and all hiring decisions will be made by the management of
that franchise club. Planet Fitness Headquarters has no direct,
indirect or reserved control over the hiring decisions made by any
franchise clubs. All inquiries about employment at this club should
be made directly to the club, and not to Planet Fitness
Employees at a franchise location are employed by the
Franchisee and are not employees of PFHQ (the Franchisor). PFHQ
neither dictates nor controls labor or employment matters for
franchisees or their employees, and does not retain any reserved
authority to control the terms and conditions of employment for
franchisees or their employees. Each franchisee is responsible for
ensuring compliance with local, state and federal law.
Keywords: Planet Fitness - PFNoCritics, Yakima , Member Service Representative, Other , Sunnyside, Washington
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