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Temporary Member Service Associate I (Teller )

Location: Yakima
Posted on: May 6, 2021

Job Description:

Job DetailsLevelEntryJob LocationYakima North 40th - Yakima, WAPosition TypeFull Time - HourlyEducation LevelHigh SchoolJob ShiftDayJob CategoryCustomer ServiceDescriptionSUMMARY:The Temporary Member Service Associate is regularly the face of the Credit Union and has the most opportunities to deliver Exceptional Member Service! By regularly engaging and connecting with members, the Member Service Associate actively looks for opportunities to deepen member relationships while providing friendly, positive, fast and accurate service. Member Service Associates must stay current on all organizational policies, procedures, regulations, product and service changes, inform members of these changes and protect the Credit Union from risk. This position requires exceptional customer service skills, excellent communication, attention to detail, relationship development and goal setting.ESSENTIAL JOB FUNCTIONS:Provide Exceptional Member ServiceMaintain an up-to-date and comprehensive knowledge of all credit union products, services, policies and procedures, as well as industry regulationsOffer appropriate products/services to deepen member relationships and refer to other team members as appropriateMeet or exceed service level and job performance goals and expectations related to the branch and organizational goalsPerform all monetary transactions on member's accounts in an accurate and timely manner. Accurately follow all cash handling procedures and balance your cash drawer at the end of every dayAssist members with digital banking needs as appropriateMaintain confidentiality and security of member information according to regulatory and organization guidelines and policiesPerform all responsibilities in accordance with company policies and regulatory requirements. Control risk and perform duties in a safe and sound manner.Issue and record monetary instruments and file monetary reports in accordance with the Bank Secrecy ActComplete assigned training programs in timely and accurate manner. Attend credit union training sessions, conferences, or seminars if approved by the Branch Leader.Demonstrate and support credit union values and service standardsOther duties as assignedQualificationsSKILLS/ABILITIES:Excellent written and verbal communication skillsAbility to make quality decisions in a timely mannerStrong attention to detailStrong organizational, problem-solving and analytical skillsConsistently display interpersonal skills to relate effectively and professionally to members, the public, colleagues, and all levels of managementProvide informed, professional and accurate service and support to all members, departments and colleagues; displaying respect for all areas of diversity and levels of knowledgePossess excellent customer service skillsAbility to build positive relationships with members as well as team members. Assess member requirements and recommend financial solutionsUnderstand and perform Bank Secrecy Act (BSA) functions as applicable to job responsibilitiesCERTIFICATIONS/LICENSES:NoneJOB REQUIREMENTS:High school diploma or equivalentPreferred customer service and cash handling experienceAbility to work with varying levels of technologyPossess high level of personal integrity and ethicsAbility to participate in and support a team environmentSupport community events and business partnershipsProficient with standard office equipment, MS Office, computer and reporting applications, software, and credit union programsAbility to report for work on time and maintain a schedule of regular attendanceProject a professional image at all timesSome travel may be required to fulfill duties, career development and/or responsibilitiesPHYSICAL REQUIREMENTS: Per the Dictionary of Occupational Titles, this is considered a position.Ability to stand on a frequent basis (31-71%)Occasional walking and standing (11-30%)Seldom sitting (1-10%)Ability to lift up to 10 lbs. frequently, including negligible forcesAbility to lift up to 20 lbs. on a seldom basisFrequent repetitive hand and wrist motionsWORKING CONDITIONS:Work environment is indoors, in a clean office areaRegular Full Time Employee BenefitsYour Wellbeing:Medical, Dental, and Vision Plans20 Days Accrued Paid Time Off10 Paid HolidaysEmployer Provided Short Term Disability and Long Term DisabilityVoluntary Pet InsuranceYour Financial:401k & Roth 401k With Employer MatchEmployer Provided Life Insurance & AD&DEmployee Loan DiscountsYour Extra Perks:Employee Assistance ProgramDevelopment TrainingEmployee Recognition Program, Gesa Gold & Service AwardsGesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.Selected candidate(s) must be able to pass a credit/background check, pre-employment drug screen and skills assessment.Gesa reserves the right not to hire any relatives of or those in a close personal relationship with any Gesa employee, Board member or Supervisory Committee member.Gesa Credit Union is an Equal Opportunity Employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Gesa Credit Union will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodations due to a disability, please contact our Human Resources department at (509) 378-3100.EOE/AA - Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran

Keywords: GESA CREDIT UNION, Yakima , Temporary Member Service Associate I (Teller ), Other , Yakima, Washington

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