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DLP Support Engineer

Company: Rally
Location: Cashmere
Posted on: June 8, 2021

Job Description:

Job Description:Technical Experience8 years experience in using, managing, and/or supporting Data Loss PreventionKnowledge of applications or technologies listed below at an administrator, support, developer level, and/or equivalent:Endpoint and Endpoint ManagementDatabase Management (Oracle knowledge preferred)Software running on various Windows/MacOSNetworkingExperience with large scale networks including Microsoft Exchange and Active DirectoryServer AdministrationWireshark or comparable packet analysis toolKey Responsibilities & SkillsConfident, articulate, and professional written and verbal skills through phone, email, and webex engagementsExhibit strong customer facing skills while under pressure with the ability to react, adapt, and respond professionally to complex and emotional situationsWorks on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors (Use logs, traces, dumps, debuggers, reviewing product code, scripts or other software tools as a precursor to involvement by the Engineering team)Collaborates well with resources outside own area of expertise to resolve customer reported problemsChampion organizational projects, programs and/or business initiatives using demonstrated creativity and ingenuity to improve performance and customer experienceDemonstrate technical and execution leadership to drive overall team successCoaches and mentors other team membersProvide technical leadership in Broadcom communities and Knowledge-Centered Service methodologyand processParticipate in customer technical events (i.e site visits, user group meetings and webinars)Understand the Product Lifecycle and future direction for the supported products or product lineActively participate in scrum teams: including documentation and requirements review, feedback on sprint demonstrations, test and validate demo environments, and identifying supportability requirementsCreation of lab environments to replicate customer issuesAdhere to case management best practices and look for new ways to improve the quality and integrity of case data/documentationFlexibility to work various shifts and provide rotational pager support as requiredEducational RequirementsBachelor's Degree in CS, CIS, MIS or equivalent experienceTechnical certifications preferredBroadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.

Keywords: Rally, Yakima , DLP Support Engineer, Other , Cashmere, Washington

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