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Sales Support Supervisor

Company: Odom Corp
Location: East Wenatchee
Posted on: June 9, 2021

Job Description:

  • Incredible work/life balance.
  • Great work culture
  • Up to 128 hours of Paid Time Off (11 days)
  • 9 Paid Holidays Annually
  • Medical, Dental, and Vision Benefits
  • 401(k) with Employer match
  • Apply today!

Essential Duties & Responsibilities include but are not limited to:

  • Provides daily direction and communication to employees so that customer service is provided in a timely, efficient, and knowledgeable manner.
  • Provides continual evaluation of processes and procedures, suggesting methods to improve area operations, efficiency, and service to both internal and external customers.
  • Ensures employees have appropriate training and other resources to perform their jobs; creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
  • Assist with a variety of clerical duties for executives, sales managers, etc.
  • Update and chase delegated tasks to ensure progress to deadlines.
  • Provide customer service to internal and external customers.


  • Sales Relief, covering Sales routes while the Sales Representative is not on his or hers route at any given time. Maximize sales results through effectively pre-planning and executing daily, weekly, and monthly objectives and developing sound knowledge of the products and a working knowledge of competitive products.
  • Make persuasive presentations, answer questions, overcome objections, and present proof of proposals.
  • Display or demonstrate product, using samples or catalog, and emphasize salable features. Quote prices and solicit orders with the assistance of a current price book.
  • Make sales and follow up calls to customer and prospects presenting our brands of products.
  • Write orders, design displays, and organize on-site promotions.


  • Responsible for planning, assigning, and directing work; appraising performance; addressing complaints, and resolving problems.
  • Participates and receives on-the-job training related to Odom procedures regarding the Merchandiser and Sales Representative job duties.
  • Oversees assigned merchandising team to ensure merchandising procedures and standards are being executed to the company standards and provide feedback to management regarding team.
  • Manage labor hours, routing and covering routes within the merchandising department.
  • Perform and manage all merchandising duties to assure our products are stocked properly, have the proper price point, are rotated in a timely manner, all sets and displays are to Odom standards, all display equipment and shelves are clean, and breakage is handled in a timely manner.
  • Monitor and make recommendations regarding merchandising service levels in the retail marketplace.
  • Provide assistance with customer calls, complaints, and issues in a timely manner.
  • Work with merchandising team on a continual basis to support, and evaluate needs.
  • Attend store resets, working within the scheduled reset time provided by the accounts and reset captain.
  • Performs essential job duties all on time, efficiently, accurately, safely, and in a time sensitive manner.
  • Helps to ensure a safe and clean working area during shift by discarding of trash and empty boxes prior to leaving each customer account.
  • Adheres to The Odom Corporation professional dress and appearance policy at all times.


  • Responsible for knowing which products each account sells and for keeping all products properly rotated, dusted, rebated, cleaned, and stocked at appropriate levels.
  • Adhere to company's professional dress and appearance policy at all times, projecting a positive image of the company and our product line.
  • Perform job duties in a safe manner; considerate to themselves and to others.

Job Requirements

  • High school diploma or General Education Degree (GED)preferred; one to two years related experience or training; or equivalent combination of education and experience.
  • Must have valid driver's license, good driving record, proof of auto insurance (SR-22 is not acceptable), and own means of reliable transportation.
  • Prefer beverage sales and/or merchandising experience, knowledge of local market, customer service skills, and experience in the distribution industry.
  • Excellent communication skills, both written and verbal.
  • Must be self-motivated, a self-starter, and able to work with very little direct supervision.
  • Highly organized, with a strong ability to work quickly and accurately while handling competing priorities.

Physical Demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
  • Use of pallet jacks and hand carts are required to load and unload products for use in customer locations.
  • Frequently lift and/or move 10-25 pounds and occasionally moving/pushing or pulling of up to 250 pounds (loaded hand cart or pallet).
  • Required to regularly stand, walk, lift product floor to waist, shoulder to overhead, use hands to finger, handle, or feel objects tools or controls; reach with hands and arms; and talk or hear. Occasionally required to sit, climb or balance, stoop, kneel, or crouch.

Work Environment

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
  • The noise level in the work environment is usually moderate, occasionally high due to outside environmental noises.

Keywords: Odom Corp, Yakima , Sales Support Supervisor, Other , East Wenatchee, Washington

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