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Service Advisor

Company: Scotty's Auto Repair
Location: Moses Lake
Posted on: November 17, 2021

Job Description:

About usScotty's Auto Repair is a company in Moses Lake, WA 98837. We are fast-paced, supportive and inclusive.Our work environment includes:

  • Relaxed atmosphere
  • Company perks
  • Casual work attireScotty's Auto RepairService Advisor Job SummaryWe are looking for a competent, friendly service advisor to join our automotive shop. The individual in this role would would act as the point of contact for our customers, from initial greet, to service explanation, to payment. The ideal candidate will possess excellent communication skills, a compassionate and patient attitude, and the ability to perform basic math skills.Service Advisor Duties and ResponsibilitiesGreet customers upon arrival to shopAscertain reason for customer visit through verbal interview and visual assessment of vehicleConnect customers with appropriate automotive mechanic or technicianConsult with mechanics regarding appropriate service optionsExplain all service options to customers including time and cost estimatesTrack maintenance or repair status, fill out reports on labor and cost of all servicesGo over Service report with customers and answer any questions they may have.Ring up customers at the front desk, facilitate financial transactionsPerform customer service duties i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pick upManage shop workflow and schedule for mechanics and techniciansService Advisor Requirements and QualificationsHigh school diploma or equivalent requiredValid Drivers license requiredBachelor's degree preferred2+ year in the automotive industry preferredExcellent interpersonal communication skillsAbility to explain complicated automotive concepts to visitors who may not be familiar with industry terminologyCompassionate, patient demeanorProblem solving/critical thinking skillsExtensive knowledge base of automotive industry and partsBilingual in Spanish preferredComputer and typing skillsJob Type: Full-timePay: $16.00 - $22.00 per hourBenefits:
    • Employee discount
    • Health insurance
    • Paid time offSchedule:
      • 8 hour shift
      • Monday to Friday
      • OvertimeSupplemental Pay:
        • Bonus payLicense/Certification:
          • Driver's License (Required)Work Location:
            • One locationWork Remotely:
              • NoWork Location: One location

Keywords: Scotty's Auto Repair, Yakima , Service Advisor, Other , Moses Lake, Washington

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