Customer Service Representative
Posted on: May 11, 2022
Why Choose Us?
Novolex is a leader in packaging innovation, choice and
sustainability. We manufacture products in paper, plastic and
sustainable materials for the food, retail, health and industrial
Our Sustainability Commitment
The Novolex sustainability vision is built upon three pillars: our
products, our operations and our people. Each is critically
important to our growth and future as a business. These pillars
form the foundation of our company-wide commitment to
sustainability, helping us achieve our ambitious goals through our
How You'll Perform the Role
The Customer Service Representative assists with assigned customer
accounts, from entry to delivery (order to cash), to ensure
customers' expectations are achieved. Effectively develops
relationships with customers, as well as sales and manufacturing
personnel, through excellent service and regular communication.
Essential Functions & Key Responsibilities:
- Order entry, which includes verifying accuracy of customer
orders (prints, product codes, pricing, delivery date, etc.)
- New customer set up which includes gathering of pertinent
information needed for customer master files.
- Handling of miscellaneous customer inquiries/requests.
- Working with
personnel/lab techs/quality control/production supervisors/prepress
on customer matters.
- Customer profile maintenance and order/invoice file
maintenance. Customer complaint (CSR) processing.
- Monitoring customer service reports, i.e. late shipment report,
etc. Responsible for monitoring customer inventories at
- Monitoring profiles (order entry against forecast) and
reporting on unusual activity. Participation in meetings, customer
calls and customer visits as appropriate.
What We Need From You
- Previous customer service experience preferred. Prior
successful industry customer service experience and/or a proven
track record of accomplishments in working in an environment
servicing internal and external customers.
- Ability to work independently and manage multiple
- Strong written, verbal, and interpersonal communication
- Proficiency using personal computer, including MS Office
software required. Understanding of order management business
software - SAP experience is preferred.
- Ability to communicate and follow up with questions, comments
or concerns in the manufacturing environment.
- High school diploma required. Associate's or bachelor's degree
in Business or related field preferred.
,("title":"What You'll Get From Us","content":"
With safety as our top priority and a commitment to employee
well-being an important focus, we offer comprehensive and
competitive benefits that include medical, dental and vision
insurance (including Telehealth options) as well as a variety of
other well-being resources focused on mental, physical and
financial health. Specific benefits and well-being programs may
vary depending on where you work.
At Novolex, giving back to the local communities that support us is
important. Our Focused Giving Program prioritizes support for
organizations whose missions promote sustainability initiatives or
address food and hunger needs. We also encourage facility level
support of activities in the communities where our employees live
Training and Development
We offer constant opportunities for advancement. From skills
development to advanced education programs, training and
development programs and courses are available through Novolex
University. Programs include company and industry training
curricula, support for formal education through the Tuition
Reimbursement Program, and a Learning Management System that
supports and enhances employee skills at all levels of the
Keywords: Novolex, Yakima , Customer Service Representative, Other , Yakima, Washington
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