Denny's - SERVER
Company: Feast Enterprises
Location: Sunnyside
Posted on: May 11, 2022
Job Description:
Job DescriptionReporting to the General Manager and Restaurant
Manager, the Server greets, seats and services guests in a friendly
and courteous manner, takes and delivers orders, suggestively
sells, receives payment and assists other service personnel as
needed to provide total guest satisfaction. Responds to and
addresses guests concerns in a timely and courteous manner. Job
RequirementsKey Business Areas: A "Key Business Area" is an area of
performance in which the Server must be successful to meet their
accountabilities. Successful results in the Key Business Areas are
supported by the following behaviors or actions:
- Demonstrates a sense of urgency when serving guests; meets
service cycle timing standards
- Greats guests immediately upon arrival and acknowledges them at
departure
- Assists with guests seating, utilizing proper arrival order and
rotation procedures; assists with any special needs
- Suggestively sells and achieves guest check average
targets
- Accurately enters orders on point of sale system
- Prepares beverage orders as well as some appetizers, salads,
and desserts
- Checks prepared orders for completeness and presentation
- Delivers food and beverage orders timely and in accordance with
standards
- Attends to guest during the entire dining experience in a
prompt and courteous manner
- Demonstrates knowledge of station and floor breakdowns
- Possesses strong product and menu knowledge
- Uses proper telephone etiquette; assists with "to go"
orders
- Pre-busses tables in a timely manner; clears, cleans and
presets tables promptly upon guests departure
- Addresses complaints and requests promptly in a courteous
manner and notifies the supervisor of any issues
- Demonstrates safe cash handling procedures in accordance with
policy and accurately completes cash, credit card, and discount
transactions
- Willingly assists others without being asked
- Maintains cleanliness and organization of dining room and
service area
- Completes all required side-work, including deep cleaning
assignments
- Provides prompt and courteous service and is cordial to all
team members and guests
- Adheres to Denny's Brand Standards and internal policies and
procedures Essential Functions:
- Ability to lift and carry supplies and equipment up to 30
lbs
- Ability to raise a tray weighing up to 25 lbs to shoulder
height
- Able to bend, stoop, reach, wipe, lift, and grab
- Must have sufficient mobility to move and operate in work
area
- Must be able to stand and walk throughout a 4 to 8 hour
shift
- Must be able to hear well in a loud environment to respond to
employee and guest needs
- Must meet any state, county or municipal regulation pertaining
to health risk concerns about food handling
- Must be able to observe and differentiate between monetary
denominations
- Must be able to serve all Denny's menu products
- Must be able to operate point of sale system
- Must be able to work around potentially hazardous chemicals
Position Qualifications:
- Must be able to communicate effectively in English both orally
and in writing
- Must be able to pass all required tests and training
requirements for the position
- Must be able to work in a team environment
- Meets Denny's uniform and grooming standards and maintains them
throughout the shift
- Must be able to work a flexible schedule, including holidays,
nights and weekends
- Possesses excellent guest service skills
- Possesses basic math skills (add, subtract, multiply and
divide)
- Must be dependable and able to learn basic tasks and follow
instructions
- Places a value on diversity and shows respect for others
Keywords: Feast Enterprises, Yakima , Denny's - SERVER, Other , Sunnyside, Washington
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