Operations Support Specialist

Company: Stemilt Growers LLC
Location: Cashmere
Posted on: September 20, 2023

Job Description:

Description

Are you interested in driving change? Do you have a curiosity-driven mindset to discover what is possible? Are you a self-driven individual with integrity? Do you want to be part of a department that is on the path to become uniquely extraordinary? If so, join us as Stemilt's Transportation Support Specialist. Stemilt, a vertically integrated Company that brings wholesome and earth friendly products to families around the world, and the largest employer and pillar for the Wenatchee valley community, is looking to become a leading employer, not just in its home valley but, around Washington, and the world. If you are an open-minded, continuously learning individual that looks to push the limits, and is beyond ego... This Company is for you. We are World Famous! Join us, you will love it here ?? !

As Stemilt's Transportation Support Specialist you are tasked with analyzing, developing, and monitoring delivery plans for the transportation management department. The Transportation Support Specialist reports directly to the Carrier Relations Manager and maintains excellent communication regarding results from proposed changes, possible improvements, and progress on team/departmental goals. This position supports four thousand Stemilters and is required to deliver extraordinary customer service at all levels. In addition to maintaining reports and working with analytical tools to identify any gaps in expectations, using a variety of customer systems to schedule delivery appointments, and resolving any delivery complaints or problems as they arise. Strong problem-solving skills are a must.

Additional Responsibilities

• Assist in scheduling appointments for carriers loading at Stemilt and its partners as well as scheduling delivery appointments at final destinations
• Make appropriate check calls with carriers hired by Stemilt on a daily basis to confirm on time delivery
• Entering data into system software based of previous tasks
• Maintain communication with clients and team, respond to emails and phone calls in a timely manner
• Assist the department in working towards continuous improvement
• Create a culture within the team that leads to ensuring extraordinary customer service for all team members.
• Hold self and team accountable and ensure the development of a self-leadership team culture
• Contribute to the team and the Company in various other ways when requested or requiredReports to: Carrier Relations Manager
  
  What we bring to your table:
  
  A World Famous! benefits package that includes:
  • Medical/Dental/Vision insurance
  • Short- and Long-term Disability insurance
  • FSA
  • Life insurance
  • 401(k) with up to 4% employer contributions
  • Paid holidays (7)
  • Paid-time-off days will accrue as outlined in employment handbook
  • Performance Incentive Plan
    • An amazing opportunity to create new performance standards and help lead a new team, develop knowledge and new career growth paths. What you bring to our World Famous! Table:
      Values Cultural Norms Integrity Assume Goodwill Innovation Personal Accountability Trust Clear Communications Humility Resolve Conflict Stewardship
      
      Experience:
      
      • Knowledge of MS Office Suite (Power Point, Word, Excel, etc.)
      • Working knowledge of SAP, Microsoft Power BI not required but a plus!
        Qualifications:
        
        High school diploma or GED along with related experience. Experience working in transportation, the tree fruit or agricultural industry desired but not required.
        • Ability to be productive and can identify and resolve issues in a timely manner
        • Reacts well under pressure
        • Highly organized with the ability to multi-task, prioritize, and adapt in a fast-paced and dynamic environment
        • Enjoys learning and is willing to transfer knowledge
        • A desire to create strategy and design an environment that creates a World Famous! employee experience.
        • Ability to be analytical and handle data effectively
        • Ability to deliver high quality results with an exceptional transparent, consultative, and partnering attitude.
        • Ability to interact and connect with all
        • A commitment to understand that change is the only constant and a practice of change with purpose, flexibility, and adaptability is a must.
        • A desire to deliver an extraordinary experience at every interaction - in fact, a World-Famous experience! Success defined:
          
          Enhanced day to day operations for outbound transportation planning! Associated topics: assist, deskside, information technology, information technology support, patient, service, support, technical support specialist, technician iii, technician iv

Keywords: Stemilt Growers LLC, Yakima , Operations Support Specialist, Other , Cashmere, Washington