Scheduling Coordinator - Temporary
Company: Yakima Valley Farm Workers Clinic
Location: Toppenish
Posted on: April 18, 2024
Job Description:
We believe we are more than a job at Yakima Valley Farm Workers
Clinic. We're an FQHC committed to providing patient-centered care
to communities. Compassion is at the core of our approach. We treat
patients according to their preferences, regardless of location,
origin, or ability to pay. Our doors are open to all, regardless of
their citizenship status.
We serve over 197,000 patients across 28 medical clinics, 15 dental
clinics, 11 pharmacies, and 49 program sites in two states. We are
Level 3 Certified as a Patient-Centered Medical Home (PCMH). With
integrated services including medical, dental, pharmacy,
orthodontia, primary care nutritional counseling, autism screening,
and primary care behavioral health, YVFWC's patient-centered model
of care offers patients the full spectrum of care and shelter
assistance, energy assistance, weatherization, HIV and AIDS
counseling and testing, home visits, and four mobile medical/dental
clinics.
These short clips share a glimpse of our dedication to our
communities, our health, and our families:
WE are Yakima - WE are Family
YVFWC - And then we grew
We are seeking a Temporary Scheduling Coordinator for our Toppenish
Medical-Dental Clinic in Toppenish, WA.
What We Offer:
- $16.81-$20 /hour DOE with the ability to go higher for highly
experienced candidates
Essential Functions/Responsibilities/Duties
- Manages the multi-line scheduling phone queue and transfers
calls to appropriate personnel as needed.
- Schedules patient appointments for medical and integrated
providers according to scheduling guidelines, appointment type, and
time needed.
- Verifies and updates current patient demographic information,
including contact information, insurance, and income
verification.
- Notifies patient of schedule adjustments at the direction of
Supervisor including rescheduled and cancelled appointments.
Updates the schedule for any changes.
- Assesses patient's need to meet with the Patient Benefits
Coordinator (PBC) regarding benefits and insurance options.
Schedules appointments with the PBC as needed.
- Manages various scheduling work queues daily, including
Cancellation/No Show, Recall, Rescheduling, and Waitlist.
- Provides outgoing calls related to registries and outreach for
patients.
- Provides backup support to other Front Office positions as
needed.
- May perform Lead duties by acting as a liaison between line
staff and the direct Supervisor. Responsible for maintaining the
day-to-day flow of the department, including managing breaks,
lunches, sick calls, and overtime. Provides insights to management
regarding the skill level and performance of employees. Provides
training to new employees and existing staff when needed. Performs
quality audits and reports findings to management.
- Performs other duties as assigned.
Qualifications
- Required Education: High School Diploma or General Education
Diploma (GED)
- Preferred Experience: One year's experience working in a call
center, scheduling appointments, and clerical work in a healthcare
environment.
- Knowledge/Skills/Abilities: Bilingual (English/Spanish)
required. To receive bilingual differential pay, you must
demonstrate the ability to communicate at level 9 on the language
proficiency scale. Ability to prioritize work and handle various
tasks simultaneously, with frequent interruptions. Strong
interpersonal skills with the ability to interact with patients,
providers, and staff professionally. Basic knowledge of medical
terminology preferred. Basic knowledge of the Epic systems
preferred. Basic proficiency with a variety of computer programs,
including Word and Excel.
Working at YVFWC
Working in our organization means being a passionate champion for
those who have no voice. It means having the opportunity to work
with underserved populations and with peers committed to the same
work.
At Farm Workers Clinic
- We will consistently trust one another to work for the common
good.
- We will foster integrity by demonstrating ethical behavior and
insisting on doing what we say we will do.
- We will demonstrate transparency by being candid and truthful
no matter the risk.
- We will create partnerships to strengthen ourselves and our
community.
- We will fight for just treatment for all individuals.
- We will let joy in.
- We have the courage to be an agent of change and refuse
anything short of excellence.
Our mission celebrates diversity. We are committed to
equal-opportunity employment.
Contact us at ...@yvfwc.org to learn more about this
opportunity!
Keywords: Yakima Valley Farm Workers Clinic, Yakima , Scheduling Coordinator - Temporary, Other , Toppenish, Washington
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