Service Care Coordinator
Company: Yakima Valley Farm Workers Clinic
Location: Toppenish
Posted on: April 18, 2024
Job Description:
Join our team as a Service Care Coordinator at our Northwest
Community Action Center in Toppenish, WA, and be part of a
healthcare organization that believes in making a difference beyond
medical care! At Yakima Valley Farm Workers Clinic, we believe you
are more than an employee, and we are more than a job! We value
inclusivity, and we are a community committed to the well-being of
our members.
We've transformed into a leading community health center. With 40+
clinics across Washington and Oregon, we offer a wide range of
services such as medical, dental, pharmacy, orthodontia,
nutritional counseling, autism screening, and behavioral health.
Our holistic model also extends assistance to shelter, energy,
weatherization, HIV and AIDS counseling, home visits, and mobile
medical/dental clinics.
Explore our short clips, " WE are Yakima - WE are Family " and "
YVFWC - And then we grew , " for a glimpse into our dedication to
our communities, health, and families.
What We Offer
- $17.98-$22.00/hour DOE with ability to go higher for highly
experienced candidates.
- 100% employer-paid health insurance for employees including
Medical, Dental, Vision, Rx, 24/7 telemedicine; profit sharing,
403(b) retirement plan, generous paid time off, paid holidays, and
more.
Essential Functions/Responsibilities/Duties
- Executes incoming calls, assesses client/patient needs, and
identifies appropriate services that are comprehensive and
individualized to best serve each client/patient.
- Collects appropriate documentation to support and determine
program services eligibility.
- Assists client/patient with scheduling dates for appointments
or classes.
- Processes patient referrals for a variety of services including
Medical, Dental, and programs including Behavioral Health.
- Monitors and documents active referrals and client
participation.
- Assists patients with completion of applications and forms
required by the program(s) they will participate in. Ensures
patient information is complete and entered in appropriate data
system.
- Responds to basic questions from patients.
- Provides follow-up contact with patient regarding service and
referrals recommended. Encourages client participation and
retention in various programs and classes.
- Performs work to align with productivity goals and standards
including # patients, # encounters, # appointments scheduled and #
classes facilitated.
- Provides program administrative support such as data entry,
client file management, report development and contract
compliance.
- Coordinates and promotes YVFWC programs. Recruits
clients/patients for dental services, medical services, social
services or education classes. Reserves conference rooms, obtains
supplies, organizes snacks for classes.
- Presents program information in various internal and external
community meetings and functions as requested.
Qualifications
- Education: High School Diploma or General Education Diploma
(GED).
- Experience: One year of administrative support and customer
service experience. One year s health care or social services
experience. Two years administrative support experience in a social
services or healthcare setting preferred.
- Licenses/Certificates/Registration: Applicable license or
certification. Some positions may require program specific
certification. Valid Driver s License and proof of automobile
liability insurance coverage.
- Knowledge/Skills/Abilities Required: Bilingual
(English/Spanish) preferred. Must demonstrate the ability to
communicate at level 9 on the language proficiency scale to receive
bilingual differential pay. Ability to plan, coordinate and
organize work projects. Ability to provide professional written and
verbal presentations. Ability to prioritize work and handle a
variety of tasks simultaneously, with frequent interruptions.
Ability to effectively interact with the public, patients, and
clinic staff in a professional manner. Ability to understand and
apply program requirements and applicable local, state and federal
guidance. Knowledge of the social and health agencies in the area
and services they provide. Effective verbal, written and listening
communication skills. Basic proficiency with a variety of computer
programs including Microsoft Office, Word and Excel.
Our mission celebrates diversity. We are committed to
equal-opportunity employment.
Contact us at ...@yvfwc.org for more information about this
opportunity!
Keywords: Yakima Valley Farm Workers Clinic, Yakima , Service Care Coordinator, Other , Toppenish, Washington
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