Implementation Lead
Company: Celerity Consulting Group, Inc.
Location: Chelan
Posted on: May 8, 2025
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Job Description:
Job Title: Implementation LeadLocation:--Washington (Hybrid)
travel may be required.--Salary: $165k - $185k annually plus bonus
potentialCompany Overview: Celerity is a leading consulting firm
specializing in system integration solutions for the utilities and
energy sectors. We empower organizations by converting complex data
into actionable intelligence to mitigate risk, optimize assets, and
maximize project outcomes. Our background and expertise enable us
to deliver state-of-the-art Field Service Management (FSM)
solutions, driving digital transformation and operational
excellence for our clients.Position Overview: We are seeking an
experienced Implementation Lead with over 12 years of expertise in
Field Service Management tools and a strong background in the
utilities and energy industries. The successful candidate will
spearhead our delivery practice, oversee the implementation of FSM
solutions, and build a high-performing team to ensure successful
project execution and client satisfaction.Key
Responsibilities:Project Leadership & Execution:Lead the end-to-end
implementation lifecycle of OverIT's FSM solutions, from initial
scoping to post-go-live support.Define project objectives, scope,
and success criteria in alignment with client business
goals.Oversee configuration, customization, integration, and
deployment of FSM solutions, ensuring seamless adoption and minimal
disruption to client operations.Develop comprehensive project
plans, work breakdown structures, and milestone tracking to ensure
adherence to timelines and budgets.Regularly report project status
to stakeholders, highlighting key achievements, challenges, risks,
and mitigation strategies.Team Development & Leadership:Build,
recruit, and mentor a high-performing implementation team,
including functional consultants, technical specialists, and
support staff.Define team roles, responsibilities, and career
development pathways to cultivate a culture of continuous learning
and improvement.Provide hands-on leadership in knowledge sharing,
training, and professional development for new hires and junior
team members.Implement standardized training programs to ensure
consistency and quality in service delivery.Establish and maintain
a performance-driven culture through regular feedback, evaluations,
and strategic workforce planning.Client Engagement & Relationship
Management:Serve as the primary liaison between clients and
internal teams, ensuring transparent communication and proactive
issue resolution.Conduct detailed business requirement gathering
sessions to understand client pain points, workflows, and
customization needs.Translate business requirements into functional
specifications and technical solutions that align with best
practices.Build strong, long-term relationships with clients by
demonstrating thought leadership, problem-solving expertise, and
deep industry knowledge.Drive client engagement and stakeholder
alignment by leading workshops, demos, and user training
sessions.Strategic Planning & Thought Leadership:Develop and refine
implementation methodologies to enhance project efficiency and
scalability.Identify market trends, emerging technologies, and best
practices to continuously improve the delivery model.Establish KPIs
and performance metrics to evaluate implementation success and
areas for improvement.Collaborate with sales, pre-sales, and
marketing teams to support business development initiatives and
proposal development.Represent the company at industry events,
conferences, and thought leadership panels to enhance brand
visibility.Process Optimization & Quality Assurance:Define and
implement quality assurance processes to ensure high implementation
standards.Conduct risk assessments and develop mitigation plans to
address project challenges before they escalate.Establish
post-implementation governance, including ongoing monitoring,
feedback loops, and continuous improvement initiatives.Streamline
workflows by leveraging automation, AI-driven analytics, and
advanced reporting tools.Ensure compliance with industry
regulations, security protocols, and client-specific
requirements.Technology & Integration Management:Work closely with
IT and development teams to oversee integrations between FSM
solutions and other enterprise systems (e.g., GIS, ERP, CRM, asset
management systems).Define API and data integration strategies to
ensure seamless interoperability between FSM and client legacy
systems.Stay up to date with advancements in AI, IoT, and
predictive analytics to enhance FSM capabilities.Provide technical
leadership in troubleshooting, debugging, and performance
optimization of FSM solutions.Change Management & User
Adoption:Develop and execute change management strategies to drive
successful FSM adoption within client organizations.Facilitate
training workshops, documentation, and support programs to ensure
users are equipped to maximize FSM functionality.Implement user
feedback mechanisms and post-go-live support plans to address
adoption challenges and ensure long-term client success.Drive
cultural transformation by aligning FSM implementation with
organizational change initiatives.Educational
Qualifications:Bachelor's degree in Computer Science, Information
Technology, Engineering, or a related field.Advanced degree (MBA or
Master's) is preferred.Required Skills and Experience:Minimum of 12
years of experience in implementing Field Service Management
solutions, with a significant focus on the utilities and energy
industries.Proven track record of leading complex FSM
implementations, and integrating with existing technology stack
(ERP, CRM, CIS, BI, Datawarehouse, etc.).Strong understanding of
utility operations, asset management, and regulatory
compliance.Demonstrated experience in team building and leadership,
with the ability to inspire and develop talent.Excellent project
management skills, including proficiency in project planning,
execution, and risk management.Exceptional communication and
interpersonal skills, with the ability to effectively engage
clients and stakeholders at all levels.Technical proficiency in FSM
software platforms, system integration, and data analytics.Ability
to travel to client site (domestic and(or) international) as
required and defined per project requirements.Preferred
Skills:Experience with OverIT's FSM platform and its applications
in the utilities sector and(or) familiarity with FSM
tools.Consulting background with experience in client-facing roles
delivering high-impact programs.Familiarity with GIS integration
and mobile workforce management solutions.Knowledge of emerging
technologies such as IoT, AI, and Machine Learning as they apply to
Field Service Management.Professional certifications in project
management (e.g., PMP) or relevant technical areas.--The above job
description is not intended to be an all-inclusive list of duties
and standards of the position. Incumbents will follow any other
instructions, and perform any other related duties, as assigned by
their supervisor.
We are proud to offer a comprehensive health and welfare benefit
package that includes:
HEALTH & WELL-BEING
Medical Insurance
Dental Insurance
Vision Insurance
PEACE OF MIND
Disability Insurance (STD/LTD)
Flexible Spending Account
Health Savings Account
Basic Life/AD&D
401(k) plan + matching
WORK/LIFE BALANCE
Paid Time Off
Company Holidays
Leave of Absence
Flexible Work Schedules
ADDITIONAL PERKS
Employee Referral Program
Professional Development
Charitable Contribution Match
Employee welfare and development is important to us, and we sponsor
many activities outside of work to promote team building as well as
sponsor formal training and certification.
Based in Walnut Creek, CA with offices nationwide, Celerity energy
engineers perform a critical, leadership role as strategic liaisons
between data, assets and the teams that make projects happen in the
field.
See full details and meet our leadership team on our website:
https://www.consultcelerity.com/
Celerity is an Equal Employment Opportunity (EEO) employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or veterans status or
other status protected by applicable law.
Pursuant to the Fair Chance Ordinance, we will consider for
employment qualified applicants with arrest and conviction
records.
Applicants must be authorized to work for any US employer. We are
unable to sponsor or take over sponsorship of an employment Visa at
this time.Powered by JazzHRPI1826dcbfed9f-25660-37586838
Keywords: Celerity Consulting Group, Inc., Yakima , Implementation Lead, Other , Chelan, Washington
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