YakimaRecruiter
the smart solution for Yakima jobs

Work at Home Bilingual Customer Retention Expert (English / Spanish)

Company: Mommy Jobs Online
Location: Yakima
Posted on: November 24, 2018

Job Description:

Helping those in need is a way of life for us, and we are looking for more people to join our award winning customer service team. Work from the comfort of your home and enjoy the shortest commute ever! In this role as a Bilingual Customer Retention Expert, you handle service cancellation requests, primarily inbound telephone calls. Your goal is to ensure the needs of the customer are addressed, service is delivered and the customer is kept updated on the status of their request. You have the opportunity to interact and help our customers on a daily basis. We have an excellent culture promoting strong performance, creating a fun and supportive work environment (even from home), and professional development. We provide you with solid training so you are set up to perform at the top of your game in this role. Starting base salary for this role (inclusive of the bilingual premium) is $12.00. You can also add to your earnings through monthly performance-based incentives. On top of a competitive salary, we offer great benefits too: Health, Dental, Vision (low monthly premiums) Tuition reimbursement Financial and future planning 401k plan + company match Access to life and other insurance plans Additional Award & Recognition programs The main duties youll perform in this role include: Retain customers who are at risk of cancelling service by providing response and benefits of service based on customers reason for cancellation. Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products Communicate company policies and procedures to customers. Navigate company software programs, use web based search engines and troubleshoot customer issues Escalate calls outside their scope to appropriate tier of Customer service support function May be required to cross-train on other call types and lines of business. Required qualifications: Bilingual " proficiency in spoken and written English and Spanish required Strong phone, computer, and data entry skills " land phone line required for this role (can be acquired from your local telephone provider once application is submitted) Must be able to pass a criminal background check and technical requirements assessment of your computer and telephone equipment (equipment not provided for this role) Previous customer service/ call center experience preferred Minimum high school diploma or equivalent required Schedule is subject to shift bid process and be able to work a flexible schedule Work in a distraction free environment Pay: $12.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLSARAH when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Yakima , Work at Home Bilingual Customer Retention Expert (English / Spanish), Other , Yakima, Washington

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Procedure Specialist II with Security Clearance
Description: United States of America - Washington, Richland Job Summary SUMMARY: Reports to the Facility Procedures Supervisor and is responsible for developing and maintaining the plant operating procedures to support (more...)
Company: AECOM Corp - Worldwide HQ
Location: Richland
Posted on: 12/10/2018

Breakfast Food Server Part Time
Description: The Courtyard by Marriott Richland,--managed by Northwest x Southern Hospitality NSH is looking for a courteous, customer service driven, happy, energetic, ambitious, and inspired
Company: Courtyard Richland -PSCCY
Location: Richland
Posted on: 12/8/2018

19D Cavalry Scout
Description: 19D Cavalry Scout Job ID: Job Views: 19 Location: PASCO, Washington, United States ZIP Code: 99301 Job Category: Armor and Field Artillery Posted: 11.15.2018 Age Requirements: Must be between the ages (more...)
Company: Army National Guard
Location: Pasco
Posted on: 12/10/2018


Operations Specialist IV - LOTO with Security Clearance
Description: United States of America - Washington, Richland Job Summary The Operations Specialist job family is responsible for all activities relating to operations and maintenance associated with plant equipment (more...)
Company: AECOM Corp - Worldwide HQ
Location: Richland
Posted on: 12/10/2018

Supv Operations with Security Clearance
Description: TitleSupv Operations Position Number31550 CompanyWA River Protection Solutions Location200E Posted12/03/2018 Closes12/10/2018 Regular/TemporaryRegular Job Responsibilities/Duties Provide leadership and (more...)
Company: AECOM Corp - Worldwide HQ
Location: Richland
Posted on: 12/10/2018

LEAD CLEANER
Description: ABM, a leading provider of integrated facility solutions, is looking for a Lead Cleaner.
Company: ABM Industries
Location: Yakima
Posted on: 12/10/2018

Investigator Code Enforcement Officer
Description: YAKIMA COUNTY 13 br Investigator Code Enforcement Officer 13 br 25.64 per hour 13 br There is one limited term vacancy with Yakima County Public
Company: Yakima County
Location: Yakima
Posted on: 12/7/2018

Community Development Officer II
Description: Company DescriptionSTCU is a growing regional credit union that is consistently rated one of the top-performing credit unions in the nation, and have been named as one of Fortune Magazine's Great Places (more...)
Company: STCU
Location: Kennewick
Posted on: 12/7/2018

Chemical Dependency Professional or Trainee
Description: Bilingual Span/Eng CDP or CDPT w/exp needed for a busy outpatient substance use
Company: Somerset Counseling Center
Location: Richland
Posted on: 12/10/2018

Conference and Event Planner
Description: Organization and Job ID Job ID: 308505 Directorate: External Affairs Division: Community Affairs and Protocol Group: Protocol and Events Job Description The Invitation: Come and work for a billion (more...)
Company: Pacific Northwest National Laboratory
Location: Richland
Posted on: 12/10/2018

Log In or Create An Account

Get the latest Washington jobs by following @recnetWA on Twitter!

Yakima RSS job feeds