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Supervisory IT Specialist (CUSTSPT)

Company: Department Of The Interior
Location: Yakima
Posted on: May 17, 2019

Job Description:

* DutiesHelp Duties SummaryReclamation is seeking a career professional looking for an opportunity to capitalize on his or her expertise as a Supervisory Information Technology Specialist (Customer Support). Make a difference in the West by assisting in meeting increasing water demands while protecting the environment.Here is an opportunity to join a great organization with excellent growth potential!Learn more about this agencyResponsibilities* Supervises four civilian Information Technology Specialists and a student trainee.* Provides support to Area and Region-wide distributed computer processing applications and other standard Reclamation applications or software systems as requested, providing the requirements and descriptions of the work to be performed and tracking progress.* Diagnoses and resolves hardware and software interface and interoperability problems in response to customer reported incidents, configuring system resources to maximize performance, capacity, availability, serviceability, and recoverability.* Ensures the application of security procedures and tools adhering to Information Technology security policies, principles, and practices in the delivery of systems.* Develops and administers Information Technology-related budgets.Travel RequiredOccasional travel - Occasional travel may be required.Supervisory statusYesPromotion Potential12* Job family (Series)2210 Information Technology Management* RequirementsHelp Requirements Conditions of Employment* U.S. Citizenship or National* Suitability for Federal employment determined by a background investigation* Must submit a resume and supporting documentation - See How to Apply* Must meet specialized experience requirements - See Qualifications* For veterans consideration, submit documents under Required DocumentsApplicants must meet all qualification requirements, including time-in-grade restrictions and any selective factors, by the closing date of the announcement.TIME-IN-GRADE: Current career or career-conditional employees of the Federal government, or former career or career-conditional employees, who have a break in service of less than one year, are required to meet the time-in-grade restriction of one year of Federal experience at the next lower grade, with few exceptions outlined in 5 CFR 300.603(b).QualificationsIn order to be rated as qualified for this position, the HR Office must be able to determine that the applicant meets the specialized experience requirement and IT-related experience in each of the four competencies - this information must be included in the resume.To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to at least the GS-11 in Federal service. Specialized experience at this level is defined as experience in at least three of the following four areas: (1) System installation, configuration, and troubleshooting in response to customer requirements; (2) Installation and maintenance of software and hardware, at the personal computer level; (3) Optimization of the functionality of networks and systems; and (4) Diagnosis and recovery of failed systems.In addition to meeting specialized experience, applicants must have IT-related experience demonstrating each of the four competencies:1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Applicants will receive credit for all qualifying experience, including volunteer experience.Education

Keywords: Department Of The Interior, Yakima , Supervisory IT Specialist (CUSTSPT), Other , Yakima, Washington

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