Transportation Services Representative
Company: Oregon Department of Transportation
Posted on: May 14, 2022
Initial Posting Date:
Department of TransportationSalary Range:
$2,922 - $4,331Position Type:
Transportation Services RepresentativeJob Description:
Transportation Services Representative 1 - Transportation Services
Representative (Limited Duration)
Oregon Department of Transportation - Driver and Motor Vehicle
Services Division (DMV)
Field Services Group
Bring your customer service experience to the DMV team! As a
transportation services representative you will apply vehicle laws,
agency policies and regulations. You will represent our agency and
meet customer service expectations while adhering to privacy laws.
We invite members of all diverse communities to join our workforce
as we endeavor to best serve Oregonians from every background. ODOT
values diversity and inclusion because they are good for Oregon. We
believe that by welcoming differences, encouraging new ideas and
views, listening to and learning from each other, and providing
opportunities for professional enrichment we are better able to
serve those around us. We thank you for considering this employment
These are limited duration appointments that are expected to last
until June 2023. Limited duration appointments are benefits
eligible and have a designated maximum length of service. This
position has the potential to become permanent.
If you are a current State of Oregon employee, you must apply
through youremployee Workday profile.
A day in the life:
Communicate regularly with customers of diverse backgrounds.
Assist the public in titling and registering vehicles and obtaining
all types of over-the-road permits.
Inspect supporting documents and applications for completeness and
Provide applicants with driver license study materials and assist
them with the application process.
Administer, correct and explain driver license law tests.
Conduct and interpret driver vision tests.
Perform physical examination of vehicles in all weather
Produce photo licenses, instruction permits and identification
Determine and collect appropriate fees for transactions.
Assist in maintaining sensitive inventory and other office
Account for documents and monies received; maintain established
balance standards; balance receipts at the close of each business
Conduct driver license examinations, including behind-the-wheel
drive tests for regular class C vehicles.
Travel and work in other offices in the Region as well as attend
training outside of the region may be required.
To request a copy of the position description, which includes all
duties and working conditions, please
What's in it for you:
Work/life balance, 11 paid holidays a year, flexible work
schedules, competitive benefits packages and so much more. Click
here to learn about working at the Oregon Department of
Live, work and play in Pendleton, Oregon!
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What we need:
Two years of public contact/customer service experience which
involved dealing with the public in-person or by phone providing
information about services/programs or explaining and/or applying
laws, rules, regulations/procedures.
Experience or training using computers to retrieve and input
Completion of an associate's degree will substitute for one year of
the public contact experience.
Driving is an essential function of this position. You must have a
valid driver license and an acceptable driving record. We will
conduct pre-employment driving records checks on our final
candidate(s). Your license does not have to be issued in Oregon to
NOTE: In addition to the above minimum requirements, this position
requires the employee to collect money and make change. If you wish
to be considered for this position, your application must show a
minimum of three months experience in this area.
What we'd like to see:
If you have these qualities, let us know! It's how we will choose
whom to move forward!
Note: You do not need to have all of these qualities to be eligible
for this position.
Experience working in a fast-paced environment with changing
priorities and deadlines.
Experience providing excellent customer service.
Experience handling multiple assignments.
Experience effectively communicating with customers or clients.
How to apply:
Before applying,click hereto visit our applicant information
website to learn more about our process.
Complete the following required steps:
Fill out the application. We will not accept a position description
or attached resume in place of a completed application.
Complete questionnaire. Answer the checkbox-style questions before
submitting your application.
After you submit your application, please respond to the public
records request authorization and gender identity questionnaire.
This screen will come after you submit and will complete the
process. If you are an employee, the tasks will come to your
If you are a veteran, you may receive preference. Click here for
more information about veterans' preference. The task to claim
preference will come after the public records request and gender
identity questionnaire tasks. Click here for a guide on how to
upload your documents. For privacy reasons, please do not attach
your DD214/DD215/civil service preference letter to your
application or combine it with any other required document
For questions, call 503-400-5327 or email
The fine print:
We may also use other factors to help us decide who will move
forward, such as transferable skills, experience, education, and
alignment with ODOT values.
We do not offer visa sponsorship. If you are hired, you will be
required to fill out the US Department of Homeland Security's I-9
form confirming you are able to work in the US.
Don't attach extra documents. We will only look at documents that
we ask for.
We may use this recruitment to fill multiple or future
We will conduct name-based and fingerprint-based criminal
background checks on final candidates under consideration for REAL
ID designated positions. Employees in these positions have the
ability to affect the identity information that appears on driver's
license or identification cards. All applicants may be subject to
additional pre-employment check(s) such as driver license, LEDS
(Law Enforcement Data System), and/or education verification as
required for the position.
You will be represented by the Service Employees International
Human Resources/Recruitment, MS12
355 Capitol St NE
Salem OR 97301-3871
ODOT is an Equal Employment Opportunity and Affirmative Action
Employer. We do not discriminate on the basis of race, religion,
color, sex, age, national origin, disability, sexual orientation or
any other class protected by state or federal laws in admission or
access to our programs, services, activities, hiring, and
employment practices. Applicants with a disability may request a
reasonable accommodation during the application process. For
questions, concerns, or complaints regarding EEO/AA/ADA, contact
1-877-336-6368 (1-877-EEO-ODOT). This information can be made
available in an alternative format by contacting ODOT Recruitment
at 503-986-3700. Oregon Relay Service can be reached by calling
Keywords: Oregon Department of Transportation, Yakima , Transportation Services Representative, Professions , Pendleton, Washington
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