Transportation Services Representative

Company: Oregon Department of Transportation
Location: Pendleton
Posted on: May 14, 2022

Job Description:

Initial Posting Date:

05/05/2022Application Deadline:

05/19/2022Agency:

Department of TransportationSalary Range:

$2,922 - $4,331Position Type:

EmployeePosition Title:

Transportation Services RepresentativeJob Description:

Transportation Services Representative 1 - Transportation Services Representative (Limited Duration)

Oregon Department of Transportation - Driver and Motor Vehicle Services Division (DMV)
Field Services Group
Pendleton, Oregon

The role:

Bring your customer service experience to the DMV team! As a transportation services representative you will apply vehicle laws, agency policies and regulations. You will represent our agency and meet customer service expectations while adhering to privacy laws. Apply today!

We invite members of all diverse communities to join our workforce as we endeavor to best serve Oregonians from every background. ODOT values diversity and inclusion because they are good for Oregon. We believe that by welcoming differences, encouraging new ideas and views, listening to and learning from each other, and providing opportunities for professional enrichment we are better able to serve those around us. We thank you for considering this employment opportunity.

These are limited duration appointments that are expected to last until June 2023. Limited duration appointments are benefits eligible and have a designated maximum length of service. This position has the potential to become permanent.

If you are a current State of Oregon employee, you must apply through youremployee Workday profile.

A day in the life:

Communicate regularly with customers of diverse backgrounds.


Assist the public in titling and registering vehicles and obtaining all types of over-the-road permits.


Inspect supporting documents and applications for completeness and accuracy.


Provide applicants with driver license study materials and assist them with the application process.


Administer, correct and explain driver license law tests.


Conduct and interpret driver vision tests.


Perform physical examination of vehicles in all weather conditions.


Produce photo licenses, instruction permits and identification cards.


Determine and collect appropriate fees for transactions.


Assist in maintaining sensitive inventory and other office materials.


Account for documents and monies received; maintain established balance standards; balance receipts at the close of each business day.


Conduct driver license examinations, including behind-the-wheel drive tests for regular class C vehicles.


Travel and work in other offices in the Region as well as attend training outside of the region may be required.


To request a copy of the position description, which includes all duties and working conditions, please emailODOTRecruitment@odot.oregon.gov.



What's in it for you:

Work/life balance, 11 paid holidays a year, flexible work schedules, competitive benefits packages and so much more. Click here to learn about working at the Oregon Department of Transportation.


Live, work and play in Pendleton, Oregon!



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What we need:

Two years of public contact/customer service experience which involved dealing with the public in-person or by phone providing information about services/programs or explaining and/or applying laws, rules, regulations/procedures.



AND

Experience or training using computers to retrieve and input data.



Completion of an associate's degree will substitute for one year of the public contact experience.

Driving is an essential function of this position. You must have a valid driver license and an acceptable driving record. We will conduct pre-employment driving records checks on our final candidate(s). Your license does not have to be issued in Oregon to be considered.

NOTE: In addition to the above minimum requirements, this position requires the employee to collect money and make change. If you wish to be considered for this position, your application must show a minimum of three months experience in this area.

What we'd like to see:

If you have these qualities, let us know! It's how we will choose whom to move forward!

Note: You do not need to have all of these qualities to be eligible for this position.

Experience working in a fast-paced environment with changing priorities and deadlines.


Experience providing excellent customer service.


Experience handling multiple assignments.


Experience effectively communicating with customers or clients.



How to apply:

Before applying,click hereto visit our applicant information website to learn more about our process.


Complete the following required steps:

Fill out the application. We will not accept a position description or attached resume in place of a completed application.


Complete questionnaire. Answer the checkbox-style questions before submitting your application.




After you submit your application, please respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process. If you are an employee, the tasks will come to your Workday inbox.


If you are a veteran, you may receive preference. Click here for more information about veterans' preference. The task to claim preference will come after the public records request and gender identity questionnaire tasks. Click here for a guide on how to upload your documents. For privacy reasons, please do not attach your DD214/DD215/civil service preference letter to your application or combine it with any other required document attachments.



Need help?

For questions, call 503-400-5327 or email odotrecruitmentAN@odot.oregon.gov.



The fine print:

We may also use other factors to help us decide who will move forward, such as transferable skills, experience, education, and alignment with ODOT values.


We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security's I-9 form confirming you are able to work in the US.


Don't attach extra documents. We will only look at documents that we ask for.


We may use this recruitment to fill multiple or future vacancies.


We will conduct name-based and fingerprint-based criminal background checks on final candidates under consideration for REAL ID designated positions. Employees in these positions have the ability to affect the identity information that appears on driver's license or identification cards. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.


You will be represented by the Service Employees International Union (SEIU).



Human Resources/Recruitment, MS12

355 Capitol St NE

Salem OR 97301-3871

Fax 503-986-3895

ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO/AA/ADA, contact 1-877-336-6368 (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700. Oregon Relay Service can be reached by calling 7-1-1.

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Keywords: Oregon Department of Transportation, Yakima , Transportation Services Representative, Professions , Pendleton, Washington