Customer Services Representative (CSR)

Company: WestRock Company
Location: Cle Elum
Posted on: May 6, 2021

Job Description:

Customer Services Representative (CSR)500 Woodward Avenue, YateBristol, BS37 5YSUnited Kingdom WestRock partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRocks 50,000 team members support customers around the world from more than 320 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com. WestRock is an Equal Employment Opportunity Employer committed to creating and maintaining a diverse workforce. Customer Service Representative (CSR) Position Highlight:Coordinates the day-to-day requests from customers and manages the commercial agreements between WestRock and its UK and Ireland customers a day-to-day basis. How you will impact WestRock: Process orders and customer instructions, including assessing the conformity of these instructions with commercial agreements between the Customer and WestRock; entering them into the manufacturing process system and monitoring them throughout the supply lifecycle Project manage customer requests related to cartons, such as new artwork, carton design or pricing Manage customer requests, working closely with the S&OP organisation and manufacturing operational staff, to ensure full internal commercial efficiency Support the customer relationship, working with the Key Account Managers to ensure a high level of professionalism and total commitment to the customer Establish a rapport and direct lines of communication with customers purchasing and logistics personnel to enhance the working relationship. This may include periodic visits to customer sites Forecast board requirements Play a key role in the sales team and cover absences as required What you need to succeed: Experience of working with JDE/SAP management information systems Logical and analytical approach, with experience of supply chain management in consumer goods production industries Commercially aware Excellent telephone skills able to be professional at all times and demonstrate customer credibility Ability and desire to listen to customers and identify customers needs Ability to work as part of a team comprising the other customer service personnel and Key Account Managers, pre-press and manufacturing planning departments WestRock is an Equal Employment Opportunity Employer committed to creating and maintaining a diverse workforce.

Keywords: WestRock Company, Yakima , Customer Services Representative (CSR), Sales , Cle Elum, Washington