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Patient Customer Service Representative

Company: Yakima Valley Farm Workers Clinic
Location: Zillah
Posted on: June 8, 2024

Job Description:

We believe we are more than a job at Yakima Valley Farm Workers Clinic. We're an FQHC committed to providing patient-centered care to communities. Compassion is at the core of our approach. We treat patients according to their preferences, regardless of location, origin, or ability to pay. Our doors are open to all, regardless of their citizenship status.

These short clips share a glimpse of our dedication to our communities, our health, and our families:

WE are Yakima - WE are Family

YVFWC - And then we grew

What We Offer

  • $19-$23 DOE with the ability to go higher for highly experienced candidates
  • 100% employer-paid health insurance including medical, dental, vision, Rx, 24/7 telemedicine
  • Profit sharing & 403(b) retirement plan available
  • Generous PTO, 8 paid holidays, and much more!
    Essential Functions/Responsibilities/Duties
    • Effectively responds to patients on the phone and in person to their questions and issues.
    • Listens to and interprets patient concerns correctly while asking probing questions to get to the root of the problem.
    • Performs routine billing functions such as posting patient encounters, billing insurance companies, encouraging payment, receiving payments, and generating end-of-day reports.
    • Answers patient calls in a call center environment, working on all accounts and using appropriate websites and payment systems.
    • Ensures accurate and complete data and forms are collected from all patients.
    • Updates billing and demographic information via online billing systems as needed. Documents pertinent account information pertaining to all patient issues and outcomes.
    • Interacts and communicates with all functions of the revenue cycle department.
    • Makes outbound calls to set up payment arrangements and follow up on delinquent accounts.
    • Evaluate the guarantor's financial status, previous account information, eligibility tools, employment history, and all other income verification documentation to determine sliding fee eligibility.
    • Reviews cash box receipts and reconciles cash box daily.
    • Identifies possible compliance and quality of care issues and refers them to the supervisor for resolution.
    • Participates in Education, Training, and Cross-training activities as needed.
      • Education: High School diploma or General Education Diploma (GED).
      • Experience: One year of experience in a healthcare coding, billing, or front office role is required. Previous experience in Epic Required. Two years' experience in a revenue cycle role in a medical billing setting or customer service environment, including significant direct customer contact by phone or in person preferred. FQHC billing and Accounts Receivable experience preferred. One year of experience working with customer calls or in a call center is preferred.
      • Licenses/Certificates/Registration: Certified Revenue Cycle Representative (CRCR) Preferred
      • Knowledge/Skills/Abilities: Bilingual (English/Spanish) required. Must demonstrate the ability to communicate at level 9 on the language proficiency scale to receive bilingual differential pay. Proficiency with various computer programs, including EpiCare, Prelude, Resolute, Word, and Excel. Strong attention to detail and accuracy. Strong written, active listening, and verbal communication skills that are professional and concise. Strong customer relations skills are preferred. Knowledge of coding/billing preferred. Knowledge of medical/dental terminology data entry is preferred. Knowledge of accounts receivable processes is preferred. Ability, knowledge, and skills to use and understand billing coding books and guides. Skills to multitask and remain calm under pressure. Works well independently and within a team.
        About YVFWC

        We serve over 197,000 patients across 28 medical clinics, 15 dental clinics, 11 pharmacies, and 49 program sites in two states. We are Level 3 Certified as a Patient-Centered Medical Home (PCMH). With integrated services including medical, dental, pharmacy, orthodontia, primary care nutritional counseling, autism screening, and primary care behavioral health, YVFWC's patient-centered model of care offers patients the full spectrum of care and shelter assistance, energy assistance, weatherization, HIV and AIDS counseling and testing, home visits, and four mobile medical/dental clinics.

        Working at YVFWC

        Working in our organization means being a passionate champion for those who have no voice. It means having the opportunity to work with underserved populations and with peers committed to the same work.

        At Farm Workers Clinic
        • We will consistentlytrustone another to work for the common good.
        • We will fosterintegrityby demonstrating ethical behavior and insisting on doing what we say we will do.
        • We will demonstratetransparencyby being candid and truthful no matter the risk.
        • We will createpartnershipsto strengthen ourselves and our community.
        • We will fight forjusttreatmentfor all individuals.
        • We will letjoyin.
        • We have thecourageto be an agent of change and refuse anything short of excellence.
          Our mission celebrates diversity. We are committed to equal-opportunity employment. Associated topics: assistance, client, help, help desk, information technology support, network, technical, technical support specialist, technician iii, technician iv

Keywords: Yakima Valley Farm Workers Clinic, Yakima , Patient Customer Service Representative, Sales , Zillah, Washington

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