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Customer Service Representative/Driver

Company: Yakima Herald Republic
Location: Yakima
Posted on: February 9, 2019

Job Description:

The Yakima Herald- Republic is looking for an experienced Customer Service Representative/Driver to assist with various duties in the Circulation department. Including delivery of YHR products as well as other publications/products. This position also assists with answering the telephone, data entry, and customer satisfaction. Major Functions: Organize and deliver "shorts and misses" effectively and with a focus on safety, efficiency and customer satisfaction. Assist with the delivery of "down and late" routes as necessary. Deliver specialty publications of the Yakima Herald-Republic. Keep Customer Service Manager informed of any service problems encountered. Accept payments and write receipts as instructed. Answer incoming phone calls promptly and courteously. Accurately process carrier and customer transaction requests. Access customer and carrier files in computer. Dispatch "shorts and misses" to driver(s). Contact customers via phone to verify service and collect subscription payments. Complete daily delivery logs accurately and according to deadlines. Input and distribute press runs as directed. Provide backup coverage to other circulation staff, as necessary. Job Specifications: High school diploma or equivalent to ensure adequate communication skills. Experience: General office and/or clerical, delivery. Excellent driving record. Skills & Abilities: Typing, filing 10 key, data entry, computer, attention to detail, pleasant phone manner, communication skills, spelling, able to handle upset customers, able to prioritize, knowledge of customer service delivery area. Interested candidates should send a resume to: Olivia Olvera, oolverayakimaherald.com The Yakima Herald Republic is part of the Seattle Time Company and an Equal Opportunity Employer who values diversity in our workforce.

Keywords: Yakima Herald Republic, Yakima , Customer Service Representative/Driver, Sales , Yakima, Washington

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