Frozen Food Manager
Job Title: Frozen Food Manager
As a primary contact for Safeway customers, the Frozen Food
Manager provides friendly, courteous, and helpful service. Trains,
supervises, schedules, and assigns duties to Frozen Food Clerks.
Changes signs and prices as directed by merchandising. Responsible
for maintaining appropriate stock and inventory in the frozen food
area. Responsible for minimizing out of stock product. Writes
frozen food order in the order guide book. Checks order for
completeness upon arrival. Rotates product and removes expired
stock daily. Keeps frozen food cases stocked with product, cleans
department area, restocks items in freezer for other departments.
Boards received from trucks are loaded onto pallets. Pallets are
taken to the sales floor with a pallet jack and product is loaded
into cases. Cardboard boxes are broken down and placed in the
bailer. Ice machine is checked daily and filled as needed. End
displays are restocked as per instructions. Cleans any spills from
leakage in cases or on department floor. In event of a freezer
malfunction or power outage the employee will remove all items,
clean out the case, and replace or restock product. May also
function as cashier/checker during peak times.
Safeway Frozen Food Manager employees are generally responsible
for completing the following job duties:
Provide customer service as currently defined by the employer
within the scope of the position and within company policy.
Train, schedule, and supervise Frozen Food workers to ensure
optimum staffing patterns for the department.
Speak with customers to resolve problems involving sales,
satisfaction with service, or product and other problems related to
the operation of the Frozen Food area.
Perform daily inventory and order necessary supplies to maintain
Replace stock in coolers, freezers, and end displays.
Make sure that all expired items are removed from the shelves
Unload boards and stack on pallets or six wheel carts. Push
pallet jacks or six wheeled carts through store to display
Maintain cleanliness of display areas and freezers.
- Other duties as assigned.
JOB RELATED QUALIFICATIONS:
Ability to follow company customer service procedures.
Demonstrated prior customer service skills or related
Ability to interact with customers and co-workers.
Ability to work independently.
Ability to understand and follow instructions.
- Desired: Previous experience as a clerk.
Frozen Food Clerks and Helper Clerks working in department.
Varies depending on store location and state/county
Job Title: Frozen Food Manager
%Inside: 95% %Outside: 5%
Temperature Extremes: Freezer temperature may be --20 F.
Chemicals: Seldom (mild detergents or glass cleaner).
MACHINES, TOOLS, AND EQUIPMENT:
hand truck, six wheel cart, pallet jacks, grocery carts, box
cutter, pens and pencils, mops, brooms, telephone/intercom, power
pallet jack, big joe, bailer, scrubber machine
Constant (over 70% of the time)
Constantly lifts 1-20 lbs. Occasionally lifts 21-35 lbs.
Constantly carries 1-10 lbs. Frequently carries 11-20 lbs.
Seldom carries 21-35 lbs.
Constantly pushes/pulls 1-10 lbs. Frequently pushes/pulls 11-20
lbs. Occasionally pushes/pulls 21-50 lbs.
Constant knee to shoulder reaching. Occasional overhead and at
or above shoulder level reaching.
Constant standing while on job. Sitting allowed on breaks.
Constant walking while on job.
Seldom. May use step stool to reach higher shelves.
Frequent neck rotation. Occasional bending of head,
bending/stooping, twisting, crouching, squatting, kneeling.
Constant handling/grasping. Frequent repetitive motion. Seldom
Use of peripheral vision and depth perception to move pallet
jacks, carts, and six wheelers around crowded store area containing
customers. Near vision used to read price sheets, product labels,
To converse with customers, provide service, perceive questions
and conduct business. To answer pages and receive
instructions/information from other employees.
To converse with customers, answer questions and conduct
business. To exchange information with other employees, use the
telephone or page other employees over intercom.
Safeway will provide reasonable accommodation for qualified
individuals with disabilities who can meet overall job