Company: CITY OF YAKIMA
Posted on: May 11, 2022
$4,108.00 - $5,501.60 Monthly
WA 98903, WA
5/12/2022 1:00 PM Pacific
Overview and Minimum Class Requirements
The City of Yakima needs Telecommunicator's to answer 9-1-1 calls,
dispatch law enforcement and fire resources, and provide emergency
medical instructions over the phone.
If you like to work in a fast paced work environment and want to
make a difference in your community, answer the call! Apply
**** REQUIRED: A 5 MINUTE TYPING TEST WITH VERIFICATIONOF 30 WPM
NET TYPING SPEED WITHOUT ERROR (results must include your name, the
date, net words per minute, and the length of time) MUST BE
SUBMITTED WITH APPLICATION TO BE CONSIDERED.(Must be within the
past 90 days )****
APPLICATIONS WITHOUT TYPING VERIFICATION ATTACHED WILL NOT BE
For your information, there are free keyboarding/typing skill tests
available on-line. One of these sites has a field where you are
able to enter your name, take the test, then print the certificate
with your test results ( ) There are multiple web sites that offer
free tests, just ensure that the results include your name, the
date, net words per minute, and the length of time. All elements
must be included with your submission.
This position requires individuals to work 12 HOUR SHIFTS with a
rotating schedule of 2 months on days and 2 months on nights.
Weekends and holidays are required as scheduled.
Candidates must pass a detailed and thorough background and drug
screening/history INCLUDING A POLYGRAPH HEARING EXAM AND
PSYCHOLOGICAL EXAM to be considered for either position.
This position requires a commitment of several years and is not
simply an entry level position for police or fire. It demands
maximum schedule flexibility, and a long term commitment.
MINIMUM CLASS REQUIREMENTS:Currently employed as a Telecommunicator
I with Yakima Public Safety Communications Center (SunComm) OR meet
the following minimum class requirements:
- High school diploma or GED.
- One (1) year work experience in a fast-paced and multi-tasked
public contact environment (e.g. bank teller, waiter) or a public
safety communications environment.
- Must have computer and telephone work experience.
- Able to accurately type at a sustained minimum of 30 words per
Experience in a public safety communications or dispatch facility
Must successfully pass pre-suitability testing, comprehensive
background check (assessing applicant's aptitude, character,
judgment, credit, driving record and criminal history), drug
screening, hearing exam, polygraph and psychological
LICENSE, REGISTRATIONS AND/OR CERTIFICATES: Obtain and maintain
Telecommunicator I and II training; ACCESS (Retrieve and Delete
Criminal Information Training) training, Emergency Medical Dispatch
(EMD) training, and First Aid/CPR/AED certification within one year
of employment. within one (1) year of employment.
Under general supervision receives emergency and non-emergency
requests for fire, emergency medical and law enforcement assistance
via multiple communications systems. Evaluates the information
provided to determine the appropriate jurisdiction, equipment and
personnel to be dispatched. Operates a variety of electronic
equipment to successfully dispatch the appropriate emergency
response. Performs related work as required.
The following duties are illustrative only and not all
encompassing. Other related duties may be required as a function of
this position. ESSENTIAL FUNCTIONS: Receives, transmits and records
requests for emergency and non-emergency responses via Enhanced
9-1-1 (E9-1-1) telephone, text messages and TDD (Telecommunication
Device for the Deaf), non-emergency telephone, radio, alarm and
Computer Aided Dispatch (CAD) systems. Uses maps, addresses and
other pertinent information to dispatch the appropriate
jurisdiction, equipment and personnel. Receives incoming emergency
and non-emergency E9-1-1 calls; determines the location, nature of
the situation and/or medical condition of persons involved;
evaluates and prioritizes need; and when necessary transfers to
appropriate response agency. Receives, screens and answers a
variety of inquiries by telephone or text and provides information
on the purpose and functions of emergency services. Provides
information and/or emergency medical dispatch (EMD) instruction
under stressful conditions, calmly, clearly and distinctly, until
situation is resolved and/or emergency assistance has arrived.
Accurately and comprehensively enters and retrieves information
into computer aided dispatch (CAD) system or other data storage and
record keeping system. Monitors and transmits on a variety of radio
channels. Assists in testing radio frequencies, periodically makes
routine announcements and relays information via radio and/or
paging systems. Monitors and maintains the position and status of
the units in the field. Directs the movement of units to other
response areas, fire stations and/or jurisdictions so that adequate
coverage is provided to all areas during day-to-day and major
emergency operations. May maintain the Master Street Address Guide
(MSAG) and related data; obtains, verifies and reports new
addresses, street additions and other information to facilitate
enhanced 9-1-1 call origination information. Operates a variety of
equipment including but not limited to: E9-1-1 telephone system,
radio console, CAD system, computer terminals, TDD, alarm systems,
recording devices, security devices and other related equipment.
Monitors alarm receiving equipment and processes the information
received, taking the appropriate actions; dispatch of emergency
units or notifying responsible parties of malfunction or equipment
out of service. Informs supervisors of situations that require
their attention and notifies the appropriate personnel for repair
and testing of the communication center equipment. Performs a
variety of center functions; maintains operational and confidential
department records and files; composes routine or recurring
correspondence; assists the operation by performing routine
administrative details; relays information using appropriate
communications systems. Operates E9-1-1 telephone system, CAD
system, TDD, Fax machine, computer terminal, copy machine,
printers, recorders and other equipment as required. May update and
clear data regarding warrants, court orders, vehicles and stolen
articles. Shall be required to operate the ACCESS computer
interface with requests for warrants, license checks, etc. Receives
National Warning System information and disseminates appropriate
tests and warnings of County, State and National emergencies to
various other agencies according to State and Federal regulations.
Supports EMD quality assurance and control requirement tasks. .
Under direction of a supervisor or SunComm management may process
requests for confidential information in accordance with state and
federal disclosure laws; makes recording of incidents from the
Center's recording equipment in support of public disclosure
requests, incident follow-up investigations or court ordered
requirements. May provide information regarding emergency call
history by address and/or phone number to law enforcement or other
entitled agencies. Maintains records of construction, repairs and
changes in availability of streets, hydrants and sprinkler systems
for notifications to the Public Safety departments. Maintains
awareness of and complies with Division, Departmental and City
policies, procedures and directives. Assists in maintaining the
cleanliness of the communications center and updates the Center's
reference materials. May participate in public education events.
May be required to appear in court when subpoenaed. Position
requires rotating shift work including day, swing or night and work
all days of the week including weekends and holidays; and overtime
as needed. Mentors and provides guidance, training or assistance to
new employees as needed. Contributes to the effectiveness of
SunComm and the City by demonstrating an attitude that encourages
cooperation, coordination of efforts, efficient use of resources,
and exceptional customer service. Provides continuous effort to
improve operations, decrease turnaround times, streamline work
processes, and work cooperatively to provide quality service.
Develops innovative programs and projects and proactively
introduces change to address emerging issues and opportunities.
Requires regular and reliable attendance. Performs other related
duties as assigned.
Major Worker Characteristics
Knowledge of emergency services operations and emergency service
providers in Yakima County. Knowledge of applicable laws, rules,
regulations, policies and procedures. Have a working knowledge of
the type and uses of the emergency equipment dispatched by the
Center. Knowledge of: modern office practices, procedures and
techniques. Strong knowledge of related City, department and
division functions, terminology and current activities; time
management, planning and organizational practices, municipal
records retention procedures, processes and techniques.
Demonstrates knowledge and sound judgement with regard to public
disclosure, and confidentiality standards. Knowledge of and
adherence to a high standard of personal and professional ethics.
Knowledge of techniques and strategies for dissemination of complex
and/or technical written and verbal information to a wide range of
individuals, including but not limited to coworkers, emergency
personnel, government officials, and members of the public. Strong
working knowledge of: computer operations, databases and industry
applications including but not limited to CAD system; Microsoft
Office Suite, and office equipment. Knowledge of basic arithmetic.
Ability to use a variety of computer software systems/applications
proficiently. Must have the ability to interpret maps and to learn
the roads, streets and major geographic features of the
Communications Center's operational area. Ability to: receive,
comprehend and rapidly relay accurate information; control
telephone conversations to obtain accurate information; listen
attentively and question for necessary information, provide
correct, understandable instructions; perform duties during periods
of extreme stress and time limitations; and, learn and apply
information, laws, codes, guidelines, directives, policies and
procedures related to the job. Ability to: collect, review and
organize information quickly and logically; think clearly and make
quick and accurate judgements, decisions and recommendations. Must
be able to efficiently and effectively enter information into a CAD
systems and computer programs with speed and accuracy, to speak
English clearly at sustained rapid rates in order to transmit
information and locations to responding units during emergency
situations. Ability to operate standard office equipment including
but not limited to: computer with touch keyboarding, fax machine,
copy machine, telephone etc. Ability to perform and understand
basic mathematical computations. Must be able to communicate
clearly, concisely and effectively, with employees, members of the
public representing diverse educational levels and backgrounds, and
with individuals at all levels of government and/or public safety,
utilizing well developed communication skills, both written and
oral, with appropriate use of business English, and plain English,
including but not limited to correct grammar, vocabulary, letter
composition, editing, spelling, and punctuation. Ability to compose
correspondence; produce and maintain accurate and timely records
and reports. Must routinely and regularly maintain a high degree of
confidentiality and discretion through all forms of communication.
Ability to establish, facilitate, and maintain effective working
relationships with other employees, the public, community
organizations, public safety entities and government agencies; to
consistently and continually demonstrate tact, diplomacy, and
respect to individuals, groups and organizations representing a
wide diversity of ethnicities, cultures, opinions, and beliefs.
Ability to work independently in isolated environment with
self-direction and minimal direction or oversight for long periods
of time; maintain sustained attention to detail and work under
timeline pressures; prioritize and assign workloads; manage
multiple tasks with competing deadlines. Excellent analytical and
organizational skills are essential. Must possess ability to
quickly adapt to changing priorities and demands. Ability to
effectively deal with own and others' daily stress situations, and
to respond promptly, calmly and effectively to emergency
situations. Must be able to work rotating shifts including day,
swing or night and work all days of the week including weekends and
holidays; and overtime as needed.
PHYSICAL DEMANDS: Work is performed in an office environment while
sitting at a desk or computer terminal for extended periods of time
or while standing for a period of time. Occasionally needs to move
inside the office to access file cabinets, office machinery, etc.
Occasional walking, ascending/descending stairs while maintaining
balance. Occasional stooping/bending/kneeling while performing
duties. Constant use of both hands with repetitive motions in
reaching, handling, grasping, keyboarding, and other fine skills
manipulation, while performing duties and operating computers.
Constant use of all senses including
feeling/talking/hearing/listening/seeing/observing while performing
duties and communicating with co-workers, general public and
completing all assigned tasks. Must have the ability to hear, with
or without a hearing aids, and speak well enough to converse on the
telephone. Vision abilities required for this job include close
vision and the ability to adjust focus; have the ability to see,
with or without corrective lenses well enough to read standard text
and text displayed on a video display terminal. Must be able to
distinguish color and maintain long-term and short-term memory. May
require constant focus on a computer screen for 2 or more hours at
a time. The employee may be required to push, pull, lift and/or
occasionally carry up to 25 pounds; Must have the tolerance and
temperament to work effectively under pressure and in emergency
situations. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
UNUSUAL WORKING CONDITIONS: Will have frequent contact with angry,
irate, panicked, emotionally disturbed and/or upset customers. May
be subjected to offensive or abusive language from public. Subject
to mental and physical stress due to the nature and urgency of the
emergency services provided. Work is performed indoors and includes
long periods in a seated position in a secured location with
specialized low-light system. . There is limited opportunity for
physical movement; rest and/or meal periods are dependent on
workload. May be required to work extended hours outside the normal
work schedule. Shift work includes evenings, nights, weekends,
holidays and overtime as needed. Must wear a department
SCREENING FORM FOR PUBLIC SAFETY TELECOMMUNICATOR I APPLICANTS YOU
CANNOT BE A YAKIMA TELECOMMUNICATOR IF:
- You will not be 18 years old at the time of exam.
YOU ARE NOT LIKELY TO BE HIRED AS A TELECOMMUNICATOR IF:
- Your traffic history shows a continuing and/or recent pattern
of poor decision making.
- You have been convicted of any felony charges -- traffic or
- Your financial affairs or personal life shows a history of poor
judgment and refusal to confront problems. (Example: Nonpayment of
child support, ignoring overdue bills, etc.)
- You have recently or are currently misrepresenting yourself or
ignoring any laws. (Example: Not paying taxes, using a false
address for school tuition purposes, etc.)
- You have a pattern of involvement with illegal drugs.
- Your work history shows a pattern of unexcused absences,
discipline, or discharge.
- People who know you have doubts about your honesty, integrity,
- You have been involved in significant misdemeanor activity.
- You have been convicted of D.U.I. within the past five years or
have two or more D.U.I. convictions. A diversion or similar action
(First Degree Negligent Driving) is the same as a conviction.
- You have possessed any illegal drug in the past year.
- You have ever manufactured, sold, offered to sell, distributed,
or transported for sale any illegal drugs/narcotics.
- You have been convicted of any crime involving false
- You have been dishonorably discharged from the armed
- You do not successfully pass a Department polygraph or you
cannot be certified medically by Department physicians.
- You have been convicted of a domestic violence related crime,
which precludes you from possessing a firearm.
- You falsify any information on your application or within any
other component of the hiring and screening process.
Applicants are also cautioned that government clearances or success
in other police agency selection processes are no guarantee of
success in our process.This list is not all inclusive and is
intended only as a general guideline.DRUG USAGE - MINIMAL
GUIDELINESThe City of Yakima uses the following minimum guidelines
for disqualification of Public Safety applicants. Exceptions can be
made on a case by case basis if appropriate. Please Note:
Additional screening and through background checks including
polygraph and psychological exams are administered to successful
candidates prior to hire.
ANY USE OF ILLEGAL DRUGS FALLING UNDER THE FOLLOWING CATEGORIES
- Any illegal drug use within the last year.
- Use of Marijuana within the last year
- Injection of amphetamines/methamphetamine.
- Use of opiates/narcotics (heroin, morphine, etc.) or abuse of
- Use of cocaine over five times regardless of time frame. Any
injection of cocaine
- Participating in the manufacture, selling, offering to sell,
distribution or transporting for sale any illegal drugs/narcotics,
regardless of the time frame.
- Use of any illegal drugs after submitting an application with
any law enforcement agency within the last five years.
- Use of non-prescribed oral or injectable steroids over five
sequences/cycles within the last two years.
- Use of illegal drugs while employed by a law enforcement agency
regardless of the time frame.
- Use of Marijuana/Hashish over 15 times
ANY USE OF THE FOLLOWING ILLEGAL DRUGS WITHIN THE PAST TEN
Use of hallucinogenic drugs (mushrooms, LSD, PCP, etc)
ANY USE OF THE FOLLOWING ILLEGAL DRUGS WITHIN THE PAST FIVE YEARS
- Use of amphetamines/methamphetamine over five times
- Swallowing/sniffing/smoking illegal amphetamines or
methamphetamine one time.
- Use of crack cocaine one time.
- Use of free-based cocaine/paste one time.
Keywords: CITY OF YAKIMA, Yakima , Telecommunicator, Other , Yakima, Washington
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